Hot!Alert email not working

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2018/01/16 21:58:25 (permalink)

Alert email not working

Hi all,
I have configured the email service with O365 account but i am not receiving the emails 
email service configuration steps:
SMTP Server  :
Default Reply To :
Authentication : Enabled
SMTP user : username
Password : Password
security mode : tested with both SMTPS and STARTTLS
Port : tested with both 587 and 25
log configuration steps:
email from :
email to :
send alert email for the following : enabled all the check box to get confirmation

firmware version : v5.2.11, build754
device : FG60D
any help appreciated


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    Re: Alert email not working 2019/05/19 07:27:49 (permalink)
    Hi Tjnihal,
    Try this and it should work.
    SMTP Server: Your MX Endpoint, example:
    Port: 25
    Default Reply To: <any email address for one of your domains, working or dummy>
    Authentication: Off
    Security Mode: STARTTLS
    • Office 365 Connector:
      This is needed to accept email from your firewall. You’ll need the static IP of the firewall and the MX Endpoint.
      In Office 365, Open up Exchange Admin–>Click Mail Flow–>Connectors, create a new connector for mail sent from your organization’s server to Office 365.
      The connector setup will ask you to use one of two methods for verifying the email coming in. The most secure is to use your organization’s security certificate (which you should have installed on the firewall). You can also use the external IP address of the firewall.
    • Recommended setting:
      Domain SPF (TEXT) record: Add to your existing if you have one (multiple SPF records are not supported and will result in email delivery issues), or create one. Format like this: v=spf1 ip4:<Static IP Address> ~all
      This will ensure your mail doesn’t get marked as SPAM.
    To Test: Go to Log & Report–>Alert Email and setup a message to go when you log in and log out of the firewall. Then simply do that and within 5 minutes you should get an alert email
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