Helpful ReplyHot!Error Forticlient stop 80%

Author
NothingKai
New Member
  • Total Posts : 10
  • Scores: 0
  • Reward points: 0
  • Joined: 2016/07/07 22:53:14
  • Status: offline
2017/02/09 17:36:35 (permalink) 5.4
0

Error Forticlient stop 80%

Hi Guy,
 
I have an error about forticlient:
 
Unable to logon to the server. Your user name or password may not be configured properly for this connection. (-12)
 
I sure username and pass is right.
 
My 100D ver: v5.4.3,build1111 (GA) 
Forticlient ver: 5.4.2.0860
 
Thanks for help.
 

post edited by NothingKai - 2017/02/09 17:37:44
#1
Toshi Esumi
Expert Member
  • Total Posts : 1748
  • Scores: 143
  • Reward points: 0
  • Joined: 2014/11/06 09:56:42
  • Status: online
Re: Error Forticlient stop 80% 2017/02/10 14:23:54 (permalink)
0
It's almost impossible to get (-12) error without user name/password mismatch. Is this IPSec VPN or SSL VPN? Is it a local user or a remote server user (RADIUS, LDAP, TACACS+)? Can you try configuring another simple user/pass into the same user group then test?
#2
NothingKai
New Member
  • Total Posts : 10
  • Scores: 0
  • Reward points: 0
  • Joined: 2016/07/07 22:53:14
  • Status: offline
Re: Error Forticlient stop 80% 2017/02/10 17:30:10 (permalink)
0
toshiesumi
It's almost impossible to get (-12) error without user name/password mismatch. Is this IPSec VPN or SSL VPN? Is it a local user or a remote server user (RADIUS, LDAP, TACACS+)? Can you try configuring another simple user/pass into the same user group then test?




Yes, I login with account server user FSSO.
But I try create 1 accout on fortinet, it's still the same error.
#3
Toshi Esumi
Expert Member
  • Total Posts : 1748
  • Scores: 143
  • Reward points: 0
  • Joined: 2014/11/06 09:56:42
  • Status: online
Re: Error Forticlient stop 80% 2017/02/10 18:19:12 (permalink)
0
What is the account server's log saying? Is it even receiving queries? If you don't see anything on the server side, you probably need to run:
   diag debug app fnbamd -1
to see all interactions your FG is attempting/or not attempting with the server.
 
For the local user this wouldn't work so you likely need to debug application either "sslvpn" (if SSL VPN) or "ike" (if IPSec VPN).
#4
NothingKai
New Member
  • Total Posts : 10
  • Scores: 0
  • Reward points: 0
  • Joined: 2016/07/07 22:53:14
  • Status: offline
Re: Error Forticlient stop 80% 2017/02/12 08:08:06 (permalink)
0
toshiesumi
What is the account server's log saying? Is it even receiving queries? If you don't see anything on the server side, you probably need to run:
   diag debug app fnbamd -1
to see all interactions your FG is attempting/or not attempting with the server.
 
For the local user this wouldn't work so you likely need to debug application either "sslvpn" (if SSL VPN) or "ike" (if IPSec VPN).


Thanks for help,
 
I use SSL VPN.
I try connect with FortiClient 4.1
It's ok. No problem.
#5
andrew
New Member
  • Total Posts : 3
  • Scores: 1
  • Reward points: 0
  • Joined: 2015/04/29 07:52:54
  • Status: offline
Re: Error Forticlient stop 80% 2019/01/22 08:39:19 (permalink) ☄ Helpfulby ISTHOR 2019/06/07 00:02:42
4 (1)
Hi,
I have solved this issue many times on Windows 2016 Server by adding the exact URL (also include custom port if needed - e.g. https://mysslvpn.domain.dom:10443) for the SSL VPN to the Trusted Sites list in Internet Options (from IE or by running "inetcpl.cpl"). Of course you need to add the URL for every SSL VPN you want to connect to.
This happens even when IE is not the default browser.
 
In all my instances of this issue, I also found out I could check this issue by opening the SSL VPN URL with Internet Explorer. Every time I could not connect to the SSL VPN in Web Mode from Internet Explorer (it displays "This page can't be displayed"), FortiClient was also failing just like the OP describes. (The Web Mode was working just fine on Chrome or Firefox.) The opposite was also true: when IE logged into the Web Mode, FCT was working.
(Of course Web Mode must be enabled for the relevant SSL-VPN Portal for this test to make sense.)
 
I also found this issue on a server with Trusted Sites locked by Group Policy - so I couldn't add a new entry. In the end I was able to solve the issue by resetting Internet Options:
(also see attached image)
  • run Internet Options (inetcpl.cpl)
  • select the "Advanced" tab
  • Click on the "Reset..." button
  • flag "Delete personal settings" (I did that - don't know if it is needed)
  • Click "Reset"
 
Summing it up, it is clear that something inside Internet Options is the culprit, but I wasn't able to pinpoint what exactly.
 
Fortinet support says that FortiClient is designed to take settings from Internet Options. At this point I'd like to know exactly what parameters are in use (I guess I can't ask support because I don't have a valid FortiClient support contract at the moment).
 
To anyone having this issue, I'd still recommend trying to add the SSL VPN URL to the Trusted Sites before resetting.
 
Please note that I am using the default certificate for the SSL VPN - but I believe this makes no difference (beyond all the expected warnings).
 
-a
post edited by andrew - 2019/01/29 09:33:23

Attached Image(s)

#6
adogra
Bronze Member
  • Total Posts : 30
  • Scores: 0
  • Reward points: 0
  • Joined: 2017/10/10 07:32:00
  • Status: offline
Re: Error Forticlient stop 80% 2019/02/13 03:15:00 (permalink)
0
@andrew. thanks your fix worked for me too. cheers Man!
#7
ITadm
Bronze Member
  • Total Posts : 28
  • Scores: 4
  • Reward points: 0
  • Joined: 2018/08/28 08:37:03
  • Status: offline
Re: Error Forticlient stop 80% 2019/03/25 15:23:43 (permalink)
0
Sorry for digging this topic out, but I've just had the same problem with SSL VPN with just one user. I figured out that the reason was adding this specific user to firewall policy. When I added whole user group everything was working again. Idk if it's a bug or feature, but I didn't want to create a separate topic for it. Maybe this will help somebody.
#8
lee chaeheon
New Member
  • Total Posts : 1
  • Scores: 0
  • Reward points: 0
  • Joined: 2019/04/29 22:04:51
  • Status: offline
Re: Error Forticlient stop 80% 2019/10/21 17:49:50 (permalink)
0
i think you missed setting for 'Authentication/Portal Mapping'.
try mapping user account & Portal.
#9
Jump to:
© 2019 APG vNext Commercial Version 5.5