Hot!Unable to load FortiGuard DDNS server list

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taylorchen
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2021/08/02 06:43:47 (permalink)
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Unable to load FortiGuard DDNS server list

Dear all,
 
My system is fortigate 50E with FortiOS v6.2.8 build1232 (GA).
As before I already set the fortiddns and work over 1 year.
I did not update the firmware, but it is not work today.
I check the config and find it's show "Unable to load FortiGuard DDNS server list  "
I reference to the web "https://kb.fortinet.com/kb/microsites/search.do?cmd=displayKC&docType=kc&externalId=FD49559"
But it is not work now.
please help me!!!
Thanks!
#1

2 Replies Related Threads

    syafiq
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    Re: Unable to load FortiGuard DDNS server list 2021/08/04 02:47:40 (permalink)
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    I also faced the same issue, the firewall firmware is version 6.2.2 and at first, the DDNS is working. But after my WAN disconnect for more than 4 hours, then the DDNS not working anymore.
    Then I thought it is because of firmware, then I had upgraded it to version 6.2.9 but the issue still occurs. Had to try this link https://kb.fortinet.com/kb/documentLink.do?externalID=FD49559 
    and try to change the protocol and port at fortiguard page, but still the same.
     
    Thank you.
    #2
    matmori
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    Re: Unable to load FortiGuard DDNS server list 2021/08/06 02:08:11 (permalink)
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    answer from fortinet I hope it will be useful
     
    We are aware of a DNS issue with Fortiguard DNS. Currently awaiting an update.  Changing your DNS to another provider may resolve the issue. (has for some but not all customers)

    Meanwhile I have been requested to escalate all tickets with this issue, so I will do that now and you should hear back shortly,

    Regards
    Dan
    #3
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