Mac User Issues

[enable_user]

Hope someone can help.

I have a MacOS user who is struggling to connect to Forticlient VPN.

The steps taken to resolve this have been:

Upgrade to latest MacOS (Big Sur)

Install Latest Forticlient version

Permissions granted to following:

  [ol]

fcaptmon

[/ol] [ol]

fctservctl

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fmon

[/ol] [ol]

fmon2

[/ol] [ol]

FortiClient

[/ol]

A reinstall has also been attempted several times of the latest Forticlient but the client just sits on "Connecting" and occasionally an error "cannot connect to VPN"

The user has a valid and up to date certificate as well but still no luck.

[mle2802]

Hi @enable_user,

Did you try with Ethernet or WIFI? Also, you can export the FortiClient logs to see if is there any error from the FortiClient itself.

Regards,
Minh

[Rajan_kohli]

hi @enable_user.

Is there any percentage shown in while connecting before error. you can refer to this kb for refernce of different errors in ssl vpn :  https://community.fortinet.com/t5/tkb/workflowpage/tkb-id/TKB20/article-id/785

Also please check if host check is enabled in ssl vpn portal.

Regards,

Rajan 

[vincent72]

So far what I have seen is that Forticlient version 6.4.x is best working for Mac. Rest OpenForti is another option.