Site Can't be reached from Fortinet

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hunterpipe
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2021/04/02 15:13:53 (permalink)
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Site Can't be reached from Fortinet

Hello,
I am pretty new to Fortinet Firewall and we have Fortigate v6.0.10 build5455 (GA).
I am trying to reach a website from LAN behind Firewall and it says Site Can't be reached connection reset.
This is happening just for one particular site and we can reach the same site without Firewall in picture.
 
Here are some of the things I tried
-Tried changing settings on browser, different browser , installing certificates etc but 
-I created a policy where no security profiles are applied but am seeing the same result.
-On logs I could see Firewall is allowing the traffic but firewall cannot reach that site for some reason.
-I tried to do packet capture on workstation and I could see retransmissions occurring.
-I saw one of the forums where they set the mss size but that also didn't help.
-When I do traceroute from the firewall, I could it tries for 32 hops and could not get any result whereas if I try another website like facebook it could reach it.
-We tried to change the DNS settings on Firewall but did not help.
 
I am wondering why Firewall could  not reach that particular site. Any inputs will be helpful. Thanks in advance.
 
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