Call start latency, because of VPN ?
I am a technician in a call center and I have a problem with a customer's softphone.
So here's the problem: Some of my agents are on a laptop (Dell, i3 gen10 2.10Ghz, 8 Go RAM) and all these agents have the same problem: the start of a call is cut for a few seconds (whether incoming or outgoing call). It's very embarrassing for the QoS.
These agents are at home and connected to the network via an SSL-VPN portal. They all have a good internet connection.
On site (therefore without VPN), no problem.
For agents using a desktop, no problem too, even at home.
So my question is: do you think the problem of latency at the start of a call is due to they are using a VPN?
Thank you in advance