Hot!No firmware available from FortiGuard

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nsh
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2020/04/02 05:23:07 (permalink)
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No firmware available from FortiGuard

Hello,
I've a problem updating the firmware of a Fortigate 500E cluster with a quite basic setup:
- 2 VDOM: root and VDOM-MGMT (for management only)
- internet access for the mgmt interface via another firewall (temp. all ports) has been checked (lots of traffic from the mgmt IP on port 8888)
- DNS is working
- Current version FortiOS v6.0.4 build0231 (GA)
- License valid till 2022
If I try to update the firmware I got the message "No firmware available from FortiGuard". It seems there is no access to the update server...
I've a second cluster with almost the same setup and I was able to update it.
 
Any idea anyone?
 
Thanks in advance
 
#1

3 Replies Related Threads

    ede_pfau
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    Re: No firmware available from FortiGuard 2020/04/02 12:40:59 (permalink)
    5 (1)
    Fortinet officially recommends against using the mgmt interface for routed traffic. One workaround might be to use a standard port to route out.
    BTW, update notice in FOS is not that reliable. If I decide it's time to update I download the image(s) beforehand, read the Release Notes and update locally from a notebook. Or at least, I upload the firmware image file from my PC.

    Ede

    " Kernel panic: Aiee, killing interrupt handler!"
    #2
    nsh
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    Re: No firmware available from FortiGuard 2020/04/03 02:56:33 (permalink)
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    Thanks a lot for your reply. I also disabled "dedicated management port" but that didn't work either. I'll download the firmware and do it manually as you recommended.
     
    Again thanks a lot!
    Regards
    NSH
    #3
    ede_pfau
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    Re: No firmware available from FortiGuard 2020/04/03 13:34:10 (permalink)
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    Please follow the recommended upgrade path (on support.fortinet.com) and read the Release Notes. There are numerous posts here about severe problems after upgrading blindly/on good faith.

    Ede

    " Kernel panic: Aiee, killing interrupt handler!"
    #4
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