Failing to update a managed device

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manuellegas
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2020/01/20 13:08:27 (permalink)
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Failing to update a managed device

Since last friday I have a device with config status as "conflict" when I refreshed the device an error pops up saying "Failed to update device information", when I try to retrieve the configuration, same error same message. Does anyone can give me a hand.
 
BR

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brazz_FTNT
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Re: Failing to update a managed device 2020/01/20 13:54:23 (permalink)
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Hello, 
Couple of things to check:
  • What is the version of the FMG?
  • What is the version of the FGT?
  • What is the version of the ADOM?
Thanks
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manuellegas
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Re: Failing to update a managed device 2020/01/20 13:57:55 (permalink)
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Hi Brazz
  • What is the version of the FMG? 5.6.8
  • What is the version of the FGT? 5.4
  • What is the version of the ADOM? 5.4
Thanks to you
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brazz_FTNT
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Re: Failing to update a managed device 2020/01/21 10:12:06 (permalink)
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Thanks
 
I would say contact FMG support for further investigation.
Thanks
 
 
 
 
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