Hot!Emails with .rar attachments are quarantined

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JoseRT
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2019/09/26 07:40:30 (permalink)
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Emails with .rar attachments are quarantined

Hi. 

All emails that enter the Forti with an attached .rar file put them in quarantine. I don't know what I can do to avoid this problem. I have put the accounts
from which they send me an email with .rar files on the "Safe List" and still the Forti puts them in quarantine. Who could help me?

Best Regards
#1

4 Replies Related Threads

    abelio
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    Re: Emails with .rar attachments are quarantined 2019/09/26 08:01:08 (permalink)
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    Hi
    logs have the answer
     
    identify quarantined email doing a cross search in your history logs and you could identify exactly policy and cause of that quarantine action

    regards
    --
    Abel
    #2
    JoseRT
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    Re: Emails with .rar attachments are quarantined 2019/09/27 02:50:28 (permalink)
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    Hi Abel
     
    Thanks for answering. Yes, the reason if I know it, what I don't know is how to fix it without allowing all the .rar files in all emails:
     
    756

    2019-09-26

    13:50:53.112

    Attachment Filter

    Quarantine
     
    Regards
    José
    #3
    abelio
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    Re: Emails with .rar attachments are quarantined 2019/09/27 09:45:47 (permalink)
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    Hi
    There's nothing to 'fix' actually, because it's a matter of configuration, not a bug.
     
    If your general policy is blocking 'rar'  attachments and you prefer to preserve that configuration in general, you'll need to configure exceptions; another more specific policies with different content profiles to avoid this general rule.
     

    regards
    --
    Abel
    #4
    JoseRT
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    Re: Emails with .rar attachments are quarantined 2019/09/30 23:46:27 (permalink)
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    Hi

    Done

    Thank you

    Regards
    José
    #5
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