Can't Login with Two Factor Authentication Token on Foritgate50e

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motasem
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2019/09/03 07:14:18 (permalink)
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Can't Login with Two Factor Authentication Token on Foritgate50e

Hello all,
We're running FortiGate 50e firewall appliance and today we configured 2FA and I saved the displayed token on a separate text file and confirmed it with my email. While logging in, I supplied the credentials along with the token but it did not work so I am locked out of the firewall now.
 
Is there any way to gain access back other than factory reset? resetting is not an option for us since there're many configs.
 
Thanks
#1

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    motasem
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    Re: Can't Login with Two Factor Authentication Token on Foritgate50e 2019/09/03 07:31:39 (permalink)
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    UPdate: I remembered we have an account on forticloud.com so I went there and enabled 2FA and received a token but also this token didn't work.
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