Helpful ReplyHot!Worse Technical Support

Author
sysadmteh
New Member
  • Total Posts : 1
  • Scores: 0
  • Reward points: 0
  • Joined: 2019/08/26 00:13:50
  • Status: offline
2019/08/26 00:22:22 (permalink)
3 (2)

Worse Technical Support

i had to purchase Firewall for my company with 3 branches and my friend suggest me to go with Fortinet UTM.Now after 15 days getting some issue for which i logged a ticket number 3445986 on 21 August 2019.But did not get any response from Technical Team after 5 days.What will happen in case when any critical condition will arise. So i now i decided i would not procure this product for my other branches and not to recommend  to any my circle in future.
#1
Admin_FTNT
Administrator
  • Total Posts : 110
  • Scores: 8
  • Reward points: 0
  • Joined: 2003/11/28 00:00:00
  • Status: offline
Re: Worse Technical Support 2019/08/26 00:42:30 (permalink) ☄ Helpfulby orani 2019/08/26 07:06:48
4 (2)
Hi,
 
The Fortinet Support team tried to contact you on August 22nd at the email address which you used to create your initial chat session.  However, email was returned to us with a permanent fatal error: The email account that you tried to reach does not exist.
 
Please send me a private message to confirm the email address we should be using.
 
regards,
Admin 
 
#2
Elthon Abreu
Bronze Member
  • Total Posts : 55
  • Scores: 8
  • Reward points: 0
  • Joined: 2014/04/29 11:37:55
  • Location: Brazil
  • Status: offline
Re: Worse Technical Support 2019/09/18 08:41:13 (permalink) ☄ Helpfulby Kangming 2021/09/03 18:20:31
5 (3)
Don`t be newbie man... Just pick up your phone and make a call to support if you need urgency.

Elthon Abreu
FCNSA v5
#3
Morealux
New Member
  • Total Posts : 3
  • Scores: 0
  • Reward points: 0
  • Joined: 2021/08/30 09:02:16
  • Status: offline
Re: Worse Technical Support 2021/09/03 12:54:53 (permalink)
0
It doesn't work well if it breaks and no one is there to fix it. Especially in active productive businesses.
#4
emnoc
Expert Member
  • Total Posts : 6225
  • Scores: 435
  • Reward points: 0
  • Joined: 2008/03/20 13:30:33
  • Location: AUSTIN TX AREA
  • Status: offline
Re: Worse Technical Support 2021/09/03 14:05:24 (permalink)
0
yeah people see scared to pick up the phone and to call ;)
 
Ken Felix

PCNSE 
NSE 
StrongSwan  
#5
rwpatterson
Expert Member
  • Total Posts : 8551
  • Scores: 207
  • Reward points: 0
  • Joined: 2006/08/08 10:08:18
  • Location: Long Island, New York, USA
  • Status: online
Re: Worse Technical Support 2021/10/07 09:09:22 (permalink)
0
emnoc
yeah people see scared to pick up the phone and to call ;)
 
Ken Felix


Yeah, they might get CoVid. 

Bob - self proclaimed posting junkie!
See my Fortigate related scripts at: http://fortigate.camerabob.com
-5.6.13-b1714: FWF80CM
-5.2.13-b0762: FWF81CM, FWF80CM
-5.0.14-b0323: FWF81CM, FWF80CM(3)
-4.3.19-b0694: FWF81CM
#6
sw2090
Expert Member
  • Total Posts : 1022
  • Scores: 85
  • Reward points: 0
  • Joined: 2017/06/14 01:27:25
  • Location: Regensburg
  • Status: offline
Re: Worse Technical Support 2021/10/12 03:20:12 (permalink)
0
well one could simply log int o support portal and check the ticket if there comes no mail....
 
 

-- 
"It is a mistake to think you can solve any major problems just with potatoes." - Douglas Adams
#7
lunhas2k4
Bronze Member
  • Total Posts : 23
  • Scores: 0
  • Reward points: 0
  • Joined: 2013/11/12 10:44:39
  • Status: offline
Re: Worse Technical Support 2021/10/13 05:05:59 (permalink)
0
I personally have been very satisfied with the quality of support, be it chat, ticket or on the phone. If you need help contacting support let me know, I will help you out.
Do deploy other Fortigates to the other sites and see about getting some training on Fortigate and look at the possibility of having a FortiManager.

Carlitos loves firewalls
NSE4 (5.4,6.0)
NSE5 (Fortimanager 6.0, Fortianalyzer 6.0)
NSE7 (Enterprise Firewall 6.0)
#8
micahawitt
Silver Member
  • Total Posts : 97
  • Scores: 4
  • Reward points: 0
  • Joined: 2013/05/07 10:33:51
  • Status: offline
Re: Worse Technical Support 2021/10/13 16:59:43 (permalink)
0
maybe this should be "Worse User Inquiry"?
#9
Jump to:
© 2021 APG vNext Commercial Version 5.5