Helpful ReplyHot!Worse Technical Support

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sysadmteh
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2019/08/26 00:22:22 (permalink)
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Worse Technical Support

i had to purchase Firewall for my company with 3 branches and my friend suggest me to go with Fortinet UTM.Now after 15 days getting some issue for which i logged a ticket number 3445986 on 21 August 2019.But did not get any response from Technical Team after 5 days.What will happen in case when any critical condition will arise. So i now i decided i would not procure this product for my other branches and not to recommend  to any my circle in future.
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Admin_FTNT
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Re: Worse Technical Support 2019/08/26 00:42:30 (permalink) ☄ Helpfulby orani 2019/08/26 07:06:48
3 (1)
Hi,
 
The Fortinet Support team tried to contact you on August 22nd at the email address which you used to create your initial chat session.  However, email was returned to us with a permanent fatal error: The email account that you tried to reach does not exist.
 
Please send me a private message to confirm the email address we should be using.
 
regards,
Admin 
 
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Elthon Abreu
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Re: Worse Technical Support 2019/09/18 08:41:13 (permalink) ☄ Helpfulby Kangming 2021/09/03 18:20:31
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Don`t be newbie man... Just pick up your phone and make a call to support if you need urgency.

Elthon Abreu
FCNSA v5
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Morealux
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Re: Worse Technical Support 2021/09/03 12:54:53 (permalink)
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It doesn't work well if it breaks and no one is there to fix it. Especially in active productive businesses.
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emnoc
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Re: Worse Technical Support 2021/09/03 14:05:24 (permalink)
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yeah people see scared to pick up the phone and to call ;)
 
Ken Felix

PCNSE 
NSE 
StrongSwan  
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