Helpful ReplyHot!FortiAP 221E status disconnected after Update Fortigate to 6.2.1

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Ruslan
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2019/07/19 14:33:11 (permalink)
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FortiAP 221E status disconnected after Update Fortigate to 6.2.1

May be someone can give some debug command?
the only failure i can see is from this command:
diagnose wireless-controller wlac -c wtp
last failure : 12 -- AC daemon reset timer expired
 
The topology is very simple FortiOS > FrotiSwitch>FortiAP,
After update the fortigate to 6.2.1 it can authorize the fortiap but status stay disconnected.
 
thanks in advance.
#1
edvandreas
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Re: FortiAP 221E status disconnected after Update Fortigate to 6.2.1 2019/07/23 05:59:10 (permalink)
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I do have the exact same problem with 6.2.1 and the FAP14C. Firmware on the FAP14C is up to date.
 
Any advice would be awesome.
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thewraith
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Re: FortiAP 221E status disconnected after Update Fortigate to 6.2.1 2019/07/23 09:12:17 (permalink)
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Any work arounds?
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wanglei_FTNT
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Re: FortiAP 221E status disconnected after Update Fortigate to 6.2.1 2019/07/23 09:27:40 (permalink)
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1) Can you post some basic configuration you used here
for example, WTP profile, VAPs
 
2) What's the version of software running on 221E? I
3) if you can ssh into AP, can you do
a) wcfg 
FP221ETF18037964 # wcfg
WTP Configuration
name : FP221ETF18037964
loc : N/A <----check whether this field is N/A or has value
b) turn on some debugs with command don/ton . To turn it off, pls use doff/toff
 
If we couldn't tell from these commands, you might have to contact our support who can help collect more info from your setup
 
#4
thewraith
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Re: FortiAP 221E status disconnected after Update Fortigate to 6.2.1 2019/07/23 09:29:41 (permalink)
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We are having the same problem on the 321c, we've been on with support for 5 hours now.. still no resolution.
#5
wanglei_FTNT
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Re: FortiAP 221E status disconnected after Update Fortigate to 6.2.1 2019/07/23 09:56:52 (permalink)
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great. I will let that system take care of your case. This forum is not meant to collect detailed trouble-shooting logs/customer sensitive info.  Also, if you have a ticket ID, I can follow up on the progress of that ticket.  Thx. 
#6
thewraith
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Re: FortiAP 221E status disconnected after Update Fortigate to 6.2.1 2019/07/23 09:59:10 (permalink)
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the ticket number is 3397137
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thewraith
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Re: FortiAP 221E status disconnected after Update Fortigate to 6.2.1 2019/07/23 10:31:31 (permalink)
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Can we receive an update on this please?
#8
wanglei_FTNT
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Re: FortiAP 221E status disconnected after Update Fortigate to 6.2.1 2019/07/23 10:41:58 (permalink)
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Pls do understand that this platform is not a support portal and you normally can get much quicker response with the knowledge to your case through the forticare(our support system). we have teams dedicated to solve customer's issue. I did try to access your case but unfortunately I couldn't login for the time being. 
#9
Ruslan
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Re: FortiAP 221E status disconnected after Update Fortigate to 6.2.1 2019/07/23 11:17:05 (permalink)
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Hi,
Yes ticket ID 3393922.
 
Update if need more info.
 
Thanks.
Ruslan.
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edvandreas
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Re: FortiAP 221E status disconnected after Update Fortigate to 6.2.1 2019/07/25 23:23:16 (permalink)
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Any news?
#11
RegionRat
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Re: FortiAP 221E status disconnected after Update Fortigate to 6.2.1 2019/07/26 05:29:31 (permalink)
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I spent 8 hours with Fortinet Support trying to get this resolved, ended up working with a gentleman from SWAT|ETAC support, awesome guy to work with, we ended up putting in a work around, offloading the FortiAPs onto a spare 200E Firewall.
#12
Ruslan
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Re: FortiAP 221E status disconnected after Update Fortigate to 6.2.1 2019/07/26 12:02:42 (permalink)
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Just to understand  the solution,
The work around is connect forti FAP directly to FGT?
 
thanks.
 
 
 
#13
edvandreas
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Re: FortiAP 221E status disconnected after Update Fortigate to 6.2.1 2019/07/28 22:15:15 (permalink)
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For me it sounds like, that the solution is to use a spare Fortigate with an older firmware only for the FAP's.
At the end - no solution at all...
#14
James_G
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Re: FortiAP 221E status disconnected after Update Fortigate to 6.2.1 2019/07/29 01:33:53 (permalink)
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I have 48 FAP221E units - will be avoiding 6.2.1 then!
#15
edvandreas
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Re: FortiAP 221E status disconnected after Update Fortigate to 6.2.1 2019/07/30 23:42:02 (permalink)
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Any news? Would be nice to know if Fortinet is working on a fix.
#16
Ruslan
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Re: FortiAP 221E status disconnected after Update Fortigate to 6.2.1 2019/07/31 03:33:58 (permalink) ☄ Helpfulby goofyjolly 2019/08/01 08:44:43
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The workaround until forti will fix is to add Access Point network to trusthost on the admin account.
For me the workaround is worked.
But better open support case to get online update directly form Forti Support.
 
 
#17
goofyjolly
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Re: FortiAP 221E status disconnected after Update Fortigate to 6.2.1 2019/08/01 08:46:58 (permalink)
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Same issue here.
after update my Forti 100E 6.2.1 the AP didn't recognize
the solution of Ruslan  worked for me! thanks!
 
i will open a ticket to let fortinet know
 
 
 
#18
BrianB
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Re: FortiAP 221E status disconnected after Update Fortigate to 6.2.1 2019/08/06 11:51:20 (permalink)
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Same issue here. I am not running FOrtiAP's but do have one 421E that I wanted to test with. As soon as I authorize it, it goes to "disconnected", even though I can SSH to the AP itself and from the AP I can ping the gateway.
#19
Ruslan
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Re: FortiAP 221E status disconnected after Update Fortigate to 6.2.1 2019/08/06 12:29:15 (permalink)
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If you have 421E it's it's FortiAP,
What version do you have on 421e? What FortiOS version your running on you fortigate firewall?
 
#20
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