Hot!DCAgent manual removal from a Windows Server 2016 Core

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Andredp
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2019/07/18 21:55:31 (permalink)
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DCAgent manual removal from a Windows Server 2016 Core

Hi
 
First post here. We are running DCAgent 5.0.256 and we are busy upgrading to 5.0.276, but we have an installation on a Windows 2016 core server. The MSIEXEC method to uninstall the agent is not working. Does anyone know how to manually remove the agent?
Regards
Andre
#1

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    xsilver_FTNT
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    Re: DCAgent manual removal from a Windows Server 2016 Core 2019/07/19 00:20:40 (permalink)
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    Why removal, when you are trying to upgrade ?
    How about to start install of 0276 to get 0256 upgraded ?

    Kind Regards,
    Tomas
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    Andredp
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    Re: DCAgent manual removal from a Windows Server 2016 Core 2019/07/19 00:36:15 (permalink)
    5 (1)
    Hi
    You have to uninstall the old agent before you can install the new one.
     
    I figured it out. You have to search registry for the old install, but use the full install path, to uninstall.
     
    In powershell:
     
    1) Use "wmic product" to see installed applications
    This entry is currently showing after upgrade:
    1               Fortinet Single Sign On DC Agent v5.0.0276                      Fortinet Single Sign On DC Agent v5.0.0276                                                                                    {855D2FD9-8CB6-44DC-935E-7526C113B56C}  20190719                                                            C:\Users\DuPlessisA\Downloads\                                                                                      5             1033      C:\Windows\Installer\6ae84.msi     Fortinet Single Sign On DC Agent v5.0.0276                      C:\Windows\Installer\6ae84.msi     {C98A71A9-1A4F-4C16-A3DB-B3FB0A5F0207}  DCAgent_Setup_5.0.0276_x64.msi                                                                                                                                                                   Fortinet               5.0.0276        2
    Attempted "MsiExec.exe /X{855D2FD9-8CB6-44DC-935E-7526C113B56C}" to uninstall the old client, which did not work, and eventually figured out, and used "MsiExec.exe /uninstall C:\Windows\Installer\6ae84.msi", which worked to run the GUI uninstall for the DCAgent 5.0.256
    2) Reboot
    3) The install new client using the full path: "C:\Users\xxxxxxxx\Downloads\DCAgent_Setup_5.0.0276_x64.msi", which invoked the GUI installer. Configure DCAgent for your environment.
    4) Reboot and check Collector agent for logons.
     
    All good and working.
     
    #3
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