Hot!service.fortiguard.net - partially down?

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KPS
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2019/07/11 13:56:41 (permalink)
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service.fortiguard.net - partially down?

Hi!
 
For two hours now, I am having problems to get AV-updates and the Fortiguard-Support-Status has changed to unavailable.
 
Do you see the same problems?
 
Pings to service.fortiguard.net are showing a lot of packet-loss (from Germany).
 
Thank you and best wishes
KPS
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4 Replies Related Threads

    hubertzw
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    Re: service.fortiguard.net - partially down? 2019/07/11 14:20:20 (permalink)
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    Yeah, I see the same in Europe and US:
     
    Europe:
     
    C:\>ping service.fortiguard.net

    Pinging guard.fortinet.net [209.222.147.43] with 32 bytes of data:
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.

    Ping statistics for 209.222.147.43:
        Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),


    C:\>ping service.fortiguard.net

    Pinging guard.fortinet.net [209.222.147.43] with 32 bytes of data:
    Reply from 209.222.147.43: bytes=32 time=302ms TTL=55
    Reply from 209.222.147.43: bytes=32 time=167ms TTL=55
    Request timed out.
    Request timed out.

    Ping statistics for 209.222.147.43:
        Packets: Sent = 4, Received = 2, Lost = 2 (50% loss),
    Approximate round trip times in milli-seconds:
        Minimum = 167ms, Maximum = 302ms, Average = 234ms


    US:

    C:\>ping service.fortiguard.net

    Pinging guard.fortinet.net [173.243.138.194] with 32 bytes of data:
    Request timed out.
    Request timed out.
    Request timed out.
    Request timed out.

    Ping statistics for 173.243.138.194:
        Packets: Sent = 4, Received = 0, Lost = 4 (100% loss),

    C:\>ping service.fortiguard.net

    Pinging guard.fortinet.net [173.243.138.194] with 32 bytes of data:
    Reply from 173.243.138.194: bytes=32 time=221ms TTL=40
    Request timed out.
    Reply from 173.243.138.194: bytes=32 time=399ms TTL=40
    Reply from 173.243.138.194: bytes=32 time=218ms TTL=40

    Ping statistics for 173.243.138.194:
        Packets: Sent = 4, Received = 3, Lost = 1 (25% loss),
    Approximate round trip times in milli-seconds:
        Minimum = 218ms, Maximum = 399ms, Average = 279ms


    #2
    KPS
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    Re: service.fortiguard.net - partially down? 2019/07/11 23:47:47 (permalink)
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    ...seems to be solved, now.
    #3
    KPS
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    Re: service.fortiguard.net - partially down? 2019/07/13 14:59:30 (permalink)
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    Problem is the same, today.
    Do you have any infos about these problems?
     
    #4
    sw2090
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    Re: service.fortiguard.net - partially down? 2019/07/15 01:02:23 (permalink)
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    hm I just encountered a 50% packet loss on pinging service.fortuguard.net- Though my FGT here does not report anything involving fortiguard being unavailable atm.
    #5
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