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KPS
New Contributor III

service.fortiguard.net - partially down?

Hi!

 

For two hours now, I am having problems to get AV-updates and the Fortiguard-Support-Status has changed to unavailable.

 

Do you see the same problems?

 

Pings to service.fortiguard.net are showing a lot of packet-loss (from Germany).

 

Thank you and best wishes

KPS

4 REPLIES 4
hubertzw
Contributor III

Yeah, I see the same in Europe and US:

 

Europe:

 

C:\>ping service.fortiguard.net Pinging guard.fortinet.net [209.222.147.43] with 32 bytes of data: Request timed out. Request timed out. Request timed out. Request timed out. Ping statistics for 209.222.147.43:     Packets: Sent = 4, Received = 0, Lost = 4 (100% loss), C:\>ping service.fortiguard.net Pinging guard.fortinet.net [209.222.147.43] with 32 bytes of data: Reply from 209.222.147.43: bytes=32 time=302ms TTL=55 Reply from 209.222.147.43: bytes=32 time=167ms TTL=55 Request timed out. Request timed out. Ping statistics for 209.222.147.43:     Packets: Sent = 4, Received = 2, Lost = 2 (50% loss), Approximate round trip times in milli-seconds:     Minimum = 167ms, Maximum = 302ms, Average = 234ms US: C:\>ping service.fortiguard.net Pinging guard.fortinet.net [173.243.138.194] with 32 bytes of data: Request timed out. Request timed out. Request timed out. Request timed out. Ping statistics for 173.243.138.194:     Packets: Sent = 4, Received = 0, Lost = 4 (100% loss), C:\>ping service.fortiguard.net Pinging guard.fortinet.net [173.243.138.194] with 32 bytes of data: Reply from 173.243.138.194: bytes=32 time=221ms TTL=40 Request timed out. Reply from 173.243.138.194: bytes=32 time=399ms TTL=40 Reply from 173.243.138.194: bytes=32 time=218ms TTL=40 Ping statistics for 173.243.138.194:     Packets: Sent = 4, Received = 3, Lost = 1 (25% loss), Approximate round trip times in milli-seconds:     Minimum = 218ms, Maximum = 399ms, Average = 279ms

KPS
New Contributor III

...seems to be solved, now.

KPS
New Contributor III

Problem is the same, today.

Do you have any infos about these problems?

 

sw2090
Honored Contributor

hm I just encountered a 50% packet loss on pinging service.fortuguard.net- Though my FGT here does not report anything involving fortiguard being unavailable atm.

-- 

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