Hot!Can't shutdown Forticlient 6.0.3 - Windows 10

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razvam
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2019/04/21 09:35:03 (permalink)
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Can't shutdown Forticlient 6.0.3 - Windows 10

Hello
 
I have Forticlient 6.0.3 installed on Windows 10 and it seems that after an upgrade of the client I can't shutdown the Forticlient as it's grey and not clickable.
 
 
https://i.imgur.com/IE9g0cE.png
 
I am logged in with administrator rights on the windows. 
 
Until recently I could, now I can't.
 
I installed the Forticlient on a different laptop with windows 10 and as Forticlient has the same problem.
 
How can I solve this problem ?
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Toshi Esumi
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Re: Can't shutdown Forticlient 6.0.3 - Windows 10 2019/04/21 21:46:55 (permalink)
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The shutdown menu seems to be dimmed when the telemetry is connected. Go to "COMPLIANCE & TELEMETRY" and disconnect it. Then you can remote it from the tray.
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SteveG
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Re: Can't shutdown Forticlient 6.0.3 - Windows 10 2019/04/23 02:30:08 (permalink)
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That happens when there's a password protecting the settings within FortiClient. Can you get to the settings part of FC? If there's a password you'll need to click the padlock and enter the creds.
 
Alternatively FC has registered with a FortiGate or EMS which is preventing you from shutting it down.
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