Fortigate 5.2 admin password lost

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Abouzar10
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2019/04/15 01:43:23 (permalink)
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Fortigate 5.2 admin password lost

Hello,
I lost my admin account password, so I have to use the backup admin "maintainer".
When I connect to the consol cable, and I put bcpb and the serial number of the fortigate, it doesn't work.
Is there any thing I have to correct: I just concatened bcpb and the serial number. 
Thank you for your support! 
#1

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    Bubu
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    Re: Fortigate 5.2 admin password lost 2019/04/15 01:52:04 (permalink)
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    Hi,
    You have to dow a hard reboot (check step #5)
    https://cookbook.fortinet.com/resetting-a-lost-admin-password/
    If you have followed the procedure correctly, can you attach a screenshot, do you have an error message?
    Regards,
    Bubu

    Bubu
    #2
    ede_pfau
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    Re: Fortigate 5.2 admin password lost 2019/04/15 04:58:16 (permalink)
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    Watch out that you enter the serial number in the right case (lower-/uppercase). Tripped on that one once.
    And you need to copy the string to the clipboard first - you only have ~15 sec (? 30 sec) after power-up to enter it.

    Ede

    " Kernel panic: Aiee, killing interrupt handler!"
    #3
    sw2090
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    Re: Fortigate 5.2 admin password lost 2019/04/23 23:43:20 (permalink)
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    And if anything fails and you can only clear the admin pwd by doing factory reset. Either - if your FGT has one - using the rest button or - if it don't - by wiping the FGT's bootdevice and reflash the firmware via ftp afterwards.
    #4
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