Hot!60E-DSL - vDSL IPOE Service Issue

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terry_jjr
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2018/12/10 19:08:42 (permalink)
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60E-DSL - vDSL IPOE Service Issue

https://kb.fortinet.com/kb/documentLink.do?externalID=FD41696
I have been following the above link when trying to connect a 60E-DSL unit running 5.6.7 firmware to the Telstra NBN.
The service is an IPOE/Dynamic one so no username and password.  I also have an NBN service at home with another ISP which is also IPOE.  I am unable to get the fortigate to connect to the service.  I tried testing it with a standard ADSL2 PPPOE service at the office and it works, so I know the DSL port is ok.  If I flash the pre-release firmware which is used in the KB above, I can see upload / download line rates, but both ISP services remain offline.  Has anyone had any success getting the 60E-DSL unit to talk to a IPOE based VDSL service?
 
Thanks,
 
Terry
#1

15 Replies Related Threads

    andy.vickerstaff
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    Re: 60E-DSL - vDSL IPOE Service Issue 2019/02/25 20:47:50 (permalink)
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    Hey Terry,
    The latest firmware 6.0.4 now allows you to select VDSL from the GUI and I have got this to work on a TPG IPoE service setting the IP address as static.
    I haven't as yet got this to work for a Telstra service but am looking to try this out again soon.
    Have you managed to progress this at all?
     
    Andy
    #2
    liammasson33
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    Re: 60E-DSL - vDSL IPOE Service Issue 2019/02/27 03:19:30 (permalink)
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    Nice Post! I appreciate to you for this post. Really you are the best.
    #3
    SecurityMinded
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    Re: 60E-DSL - vDSL IPOE Service Issue 2019/03/01 02:56:19 (permalink)
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    Did you ever get to the bottom of the IPoA on the 60E-DSL?
     
    I've just started testing the same setup and cannot get the line to come up and provide an IP address.
     
    The line works fine with the ISP equipment.
    #4
    terry_jjr
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    Re: 60E-DSL - vDSL IPOE Service Issue 2019/04/01 23:08:04 (permalink)
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    I have just patched to 6.0.4 and will take the unit home for testing tonight.  I am with AussieBB and they use IPOE as well.  Getting the firmware for the DSL units is weird.  I cant seem to download it from the support site, I have to wait for the unit to detect it and then get the update via the firewallls firmware update page.  Very strange.
     
    I will test with my home isp tonight and see what happens.  Thanks
    #5
    terry_jjr
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    Re: 60E-DSL - vDSL IPOE Service Issue 2019/04/02 16:34:50 (permalink)
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    I have made some progress on this.  I believe that Fortigate is not 100% NBN compatible.  When I connect it to a vDSL service, the port gets locked as described here:
    https://www.finder.com.au/nbn-port-locking
     
    The fortigate does not carry the NBN stamp which means it has not been verified by NBN as a compatible device.
    Also, I have found that some ASUS routers have had similar problems around setting G.INP correctly which could be something the Fortigate does as well.
     
    I am really struggling to find any documents about the DSL unit on Fortinets website.  More to come...
    #6
    terry_jjr
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    Re: 60E-DSL - vDSL IPOE Service Issue 2019/04/02 16:58:00 (permalink)
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    I will also add the following this did not help me at all and I had access to the firmware in this kb
    https://kb.fortinet.com/kb/documentLink.do?externalID=FD41696
     
    #7
    SecurityMinded
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    Re: 60E-DSL - vDSL IPOE Service Issue 2019/04/03 00:38:04 (permalink)
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    Well I had to give up temporarily, even with a support case open with Fortinet we couldn't get it working properly with my provider.
     
    I had to stop trying it because it was causing the DLM to kick in and it's then dropped profiles for an unknown period of time.
     
    I was using a Draytek 130 in front of the FortiGate, this worked but was also causing errors on the line.
     
    So for now, back with the provider equipment back in front to stabilise it all and hopefully get given some bandwidth back.
    #8
    toantrinh_FTNT
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    Re: 60E-DSL - vDSL IPOE Service Issue 2019/05/28 06:58:23 (permalink)
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    Hi,
    I suggest you run the latest v6.0.x firmware on the DSL boxes as there were a number of enhancements to the DSL component.
    WRT to the issues you guys are having, an incorrect setting will cause your lines to be blocked by NBN, in which case you will need to call your ISP to request they get the line unblocked. Happened to be alot during testing.
     
    Interms of settings, no one has shared their config or debugs so really hard to say where you may have gone wrong, but key configuration for Telstra NBN connection from our testing are:
     
    phy-mode            : vdsl

    tc-mode             : ptm

    retransmission      : enable

    vectoring           : enable
     
    Alternative to the TAC, you should reach out to the Fortinet SE team and we could assist as well.
     

    #9
    bens
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    Re: 60E-DSL - vDSL IPOE Service Issue 2019/06/03 19:13:27 (permalink)
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    I have also been attempting to get a FG60E-DSL working on an Optus NBN VDSL2 IPoE service. I am not getting to showtime, but at the same time it hasn't caused my port to lock-down.
     
    I get a reasonable (but not great) sync speed with the original Optus supplied Sagemcom modem (60-80/20-25Mbit on a 100/40 Service) and I get a successful connection from a Netgear DM200 (which is currently in bridge mode connected to the FG60E WAN port). From what I've gathered from Optus my line to the Node is around 500M (which is strange because the node is only 200M away). I believe Optus have possibly set a non-standard profile on the port to improve stability. I'm running the latest available code, 6.0.5, are there any debugs I can run to get any information about the sync process and what might be stopping a successful negotiation? I'm happy to test with any development code if required if it's needed to get more verbose debugging etc, this is not on a production network.
    Thanks,
     
    Ben
    #10
    bens
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    Re: 60E-DSL - vDSL IPOE Service Issue 2019/06/05 18:17:55 (permalink)
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    I attempted to do some debugging last night  but I will either need some more guidance around debug levels/commands available in the GA firmware or I'll need a development version to test with to get anything meaningful. The output was very verbose but during negotiation there is not very much information presented which is relevant.
     
    I used the following debug commands:
    # diagnose debug application dsl -1
    # diagnose debug enable
     
    The only information I could discern was that the modem was cycling through the following states:
    SILENT[512]
    HANDSHAKE[768]
    FULL_INIT[896]
    EXCEPTION[1]
    IDLE_REQUEST[255]
     
    A value labelled as "n" also flipped between 278 (when SILENT/EXCEPTION) and 4185 (all other states).
     
    This matches with my previous observations which indicated that the modem was cycling through sync attempts and failing each time.
     
    I also gained access to the DM200 (which is a Lantiq XWAY VRX220 SoC) in Bridge Mode through the Fortigate and found it does not Sync quite as well as the Broadcom chipset used by the Optus Sagemcom, I get the following statistics:
    Downstream Speed: 65.12Mbit
    Downstream Attenuation: 21.2dB
    Downstream SNR: 11.40dB
    Upstream Speed: 14.46Mbit
    Upstream Attenuation: 25.5dB
    Upstream SNR: 12.30dB
     
    I have limited experience with line quality evaluation but I believe the above indicates the line is not the best, but definitely serviceable. I'm not sure which chipset the FG60E-DSL is using, but the fact that the Lantiq seems to have no issues (besides the lower sync speed) seems to indicate a stable negotiation should be possible.
     
     
    #11
    colinvs
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    Re: 60E-DSL - vDSL IPOE Service Issue 2019/07/07 19:30:15 (permalink)
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    Hi Terry/Ben,
     
    Have you managed to fix the issue? I have a FortiWiFi 60E-DSL running v6.0.5 now and am about to do a cut-over to Telstra NBN so would like to check out whether it's still an issue before going onsite.
     
    Thanks.
    Colin
    #12
    bens
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    Re: 60E-DSL - vDSL IPOE Service Issue 2019/07/07 20:32:00 (permalink)
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    Hi Colin,
    I still have not achieved successful line sync with my device on my service but given others experiences this is likely limited to the quality/condition of my line/service. It does appear that a successful sync is more difficult to achieve than with the other VDSL2 modems I have tried.
     
    All I can confirm is that, when using 6.0.5, the modem did not cause any error conditions/lock-outs on the line/port and that the DHCP lease is successfully negotiated and maintained on the ethernet port when using another VDSL2 device (Netgear DM200) in bridge mode.
    Regards,
    Ben
    #13
    colinvs
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    Re: 60E-DSL - vDSL IPOE Service Issue 2019/07/07 20:50:47 (permalink)
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    Thanks Ben, I might still give it a try on the Telstra NBN and let you guys know how it goes.
     
    Cheers,
    Colin
    #14
    terry_jjr
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    Re: 60E-DSL - vDSL IPOE Service Issue 2019/07/16 22:01:09 (permalink)
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    I am booked to go to one of our sites that has a Telstra NBN FTTN vDSL service on Monday.
    I will be taking the unit with me for about 20-30 minutes of testing.  It is on firmware 6.0.5 and is default with the modem interface set to DHCP.  No other config at this time.  I'll update this post on Monday afternoon.
    #15
    terry_jjr
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    Re: 60E-DSL - vDSL IPOE Service Issue 2019/07/23 22:52:10 (permalink)
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    Hooray!  I got sync and a working connection.  Configuration is as follows:
    1. Fortigate DSL unit with firmware 6.0.5
    2. Teltra NBN FTTN 2/25 service IPOE / DHCP
    3. Fortigate is factory reset.
    4. Plug DSL RJ11 from wall in to DSL port and waited about 2 minutes.
    5. Did absolutely nothing and it worked as is. No profile changes.
    6. Testing allowed admin access via DSL and connected using FortiDDNS address on interface.
    7. Conducted 2 speed tests with consistent results.
    #16
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