Hot!Fortigate 100E: Can't see interval in Fortiview --> Sources

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2018/11/16 04:51:30 (permalink)

Fortigate 100E: Can't see interval in Fortiview --> Sources

Hi all,
We're using a Fortigate 100E that our ISP provides us as a service. It shared with another companies and with our old Fortigate 100D we were able to filter in Fortiview windows the time interval between now, 1 minute, 5 minutes, 1 hour and 24 hours if I remember.
Now I can't filter because I can't see that menu.

Our ISP has told us that is a problem because of the Fortigate is shared and is not possible.
Is that OK?
I attach an screenshot of the Log Settings.
I think that something should be wrong in any place because if it's supposed that we're watching realtime, if I download a big file for 5 minutes and I access to see me in that report, I'm not there...
Thanks a lot to all of you

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