Hot!Unable to factory restore Fortigate 60C

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r042wal
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2018/08/17 07:39:20 (permalink)
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Unable to factory restore Fortigate 60C

I am trying to do a factory reset of our Fortigate 60C using a console cable and Tera Term Pro terminal server.  In the terminal session everything appears to work properly, initializing, reading boot image, initializing firewall, system is starting, but then the window displays a scrolling window that only says "pelcli stack error 15,1! Please restart newcli."
 
I have tried pressing the reset button during the boot process but this has no effect.  What am I doing wrong?
 
Thanks
#1

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    sw2090
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    Re: Unable to factory restore Fortigate 60C 2018/08/20 23:19:20 (permalink)
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    did you do - or were you able to to "exec factory-reset" on cli? 
    If you did that and it did not help I'd supose your firmware is somewhat broken for whatever reason.
    In this case you would need to format your system partition on cli  via boot menue and then reinstall a suitable firmware on cli via tftp. This is btw the only known way to reset your admin password...
    #2
    r042wal
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    Re: Unable to factory restore Fortigate 60C 2018/08/21 04:34:38 (permalink)
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    I am not able to get to the CLI.  Everything appears to be working from boot.  I get the messages:
    -initializing,
    -reading boot image,
    -initializing firewall, -
    system is starting,
     
    but after this message a window displays the message:
     
    "pelcli stack error 15,1! Please restart newcli"
     
    This message keeps repeating in a continuous scroll.
     
    Thanks
    #3
    sw2090
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    Re: Unable to factory restore Fortigate 60C 2018/08/21 06:59:31 (permalink)
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    My Test FGT-60C here boots like this:
     
    "FortiGate-60C (18:52-06.18.2010)
    Ver:04000010
    Serial Number:<serial>
    CPU(00): 525Mhz
    Total Ram: 512 MB
    NAND init: 128 MB
    MAC init... nplite#0
    Press any Key to display configuration menue... (waits some seconds for a Key)
    reading boot image....
    ..."
     
    This is the point where you could interfere. You should get the message "PRess any Key to display configuration menue".
    When you press a key in time here you get into the config menu which is the menue of the bootloader.
    From in there you can format the boot device which will erase firmware and config completely. 
    Then you will have to upload a valid firmware image via tfp. 
    #4
    r042wal
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    Re: Unable to factory restore Fortigate 60C 2018/08/21 10:17:31 (permalink)
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    I do not have a support contract with Fortinet and only plan to use this appliance for my home office.  Unfortunately, I do not have access to the Fortinet downloads and the dealer that we purchased the appliance from does not want to help.  I appreciate all the assistance.  Thanks.
    #5
    emnoc
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    Re: Unable to factory restore Fortigate 60C 2018/08/21 10:35:27 (permalink)
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    A FGT60C is quite old,  unless you can  do a reformat and have a image to upload you might be up a creek with no paddle and no boat ;)
     

    PCNSE,  NSE , Forcepoint ,  StrongSwan Specialist
    #6
    Dave Hall
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    Re: Unable to factory restore Fortigate 60C 2018/08/21 13:45:37 (permalink)
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    I strongly advised against doing something like this unless I had a back up plan, but considering most fgt devices have at least a dual partition - you may be able to boot into the back up partition - be it either an older or newer firmware or an "HQIP" Image.  Though from that point I am not entirely sure what options are open to you.  A corrupted flash disk usually means a quick format/reinstall firmware image.
     
    Regarding access to downloading Fortigate firmware, the only requirements that I am aware of is having a support login account ID with a registered valid/active license to any fortinet product.   
     

    FMG-VM64/FortiAnalyzer-VM/4.0/5.0/5.2/5.4 (FWF40C/FW92D/FGT200B/FGT200D) / FAP220B/221C
    #7
    emnoc
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    Re: Unable to factory restore Fortigate 60C 2018/08/21 14:21:55 (permalink)
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    Agreed, if the format takes places it wipes out  a/b partitions 
     
    ken

    PCNSE,  NSE , Forcepoint ,  StrongSwan Specialist
    #8
    r042wal
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    Re: Unable to factory restore Fortigate 60C 2018/08/21 15:12:37 (permalink)
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    I have a legitimate account but unfortunately I don't have an active product so I have been held hostage.  I believe the product is discontinued.
    #9
    emnoc
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    Re: Unable to factory restore Fortigate 60C 2018/08/21 15:57:51 (permalink)
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    If you don't have an active account than your account is legitimate. BTW a FGT60C is not  discontinue outside of be sold it has support till  2020 and the last builds are in  5.2. 
     

    PCNSE,  NSE , Forcepoint ,  StrongSwan Specialist
    #10
    r042wal
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    Re: Unable to factory restore Fortigate 60C 2018/08/21 16:03:22 (permalink)
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    When I go to to download images I get this message:
     

    Sorry, you don't have any product covered by Fortinet support contract. 
    Please contact Fortinet partners to purchase Fortinet support contract or Fortinet customer service team at cs@fortinet.com.

     
    #11
    r042wal
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    Re: Unable to factory restore Fortigate 60C 2018/08/21 16:46:46 (permalink)
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    The product is registered but ot of warranty and I do not have a support contract.  The site will not allow me to download an image.  I get this message and it sucks:

    Sorry, you don't have any product covered by Fortinet support contract. 

    Please contact Fortinet partners to purchase Fortinet support contract or Fortinet customer service team at cs@fortinet.com.

    #12
    emnoc
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    Re: Unable to factory restore Fortigate 60C 2018/08/21 19:19:58 (permalink)
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    You need to get a valid contract no way around it. HQIP or standard images needs a contract.
     
    Ken
     

    PCNSE,  NSE , Forcepoint ,  StrongSwan Specialist
    #13
    dilip
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    Re: Unable to factory restore Fortigate 60C 2018/08/21 23:32:40 (permalink)
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    emnoc
    You need to get a valid contract no way around it. HQIP or standard images needs a contract.
     
    Ken
     




    #14
    sw2090
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    Re: Unable to factory restore Fortigate 60C 2018/08/22 00:01:29 (permalink)
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    Aww this is bad :(
    I don't understand why Fortinet don't give every one Firmwareupdates instead of producing useless bricks out of pretty good Hardware....
     
    this sucks....somehow....
    I'd like to help you but my hands are taped ...
    #15
    ede_pfau
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    Re: Unable to factory restore Fortigate 60C 2018/08/22 04:18:40 (permalink)
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    You only need a FortiCare contract, for 1 year. Around 100 Euros in Germany.
    Apart from this, there's nothing like a free lunch...

    Ede

    " Kernel panic: Aiee, killing interrupt handler!"
    #16
    sw2090
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    Re: Unable to factory restore Fortigate 60C 2018/08/23 00:00:22 (permalink)
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    We have several here Ede, so i do have access to the firmware images officially. I just meant I cannot help the thread creator any further due to fortinet's policy...
    #17
    ede_pfau
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    Re: Unable to factory restore Fortigate 60C 2018/08/23 02:37:42 (permalink)
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    @sw2090: my last post was directed at the OP.
    I wanted to point out that the OP wouldn't have to spend $400 or more for a UTM bundle. It's money nonetheless.

    Ede

    " Kernel panic: Aiee, killing interrupt handler!"
    #18
    r042wal
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    Re: Unable to factory restore Fortigate 60C 2018/08/23 03:14:47 (permalink)
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    In Canada where  live, the one year contract is over $400 after tax which is more that a small operation like mine can afford.  I don't need filtering and 24/7 support.  What I have now is a useless piece of chit because I can't get the image that came with the product, more or less a component I already paid for.  My Fortinet dealer Packet-tel does not even respond to my requests.  I could buy a used, functioning 60C off of eBay for less than the 1-ear contract, but I have such a sour taste in my mouth from being held hostage like this, I just can't see myself going down this road by purchasing the same product again.  Thank you for all the feedback here.  Incidentally, I was able to restore to the HQID image.
    #19
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