Hot!Avaya phones behind fortigate can't login to cloud PBX

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aseques
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2018/08/07 04:47:01 (permalink)
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Avaya phones behind fortigate can't login to cloud PBX

I have been trying to connect some avaya phones to a cloud PBX we have setup. Avaya is using the protocol h323 instead of SIP, so the usual tricks don't work.
 
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    aseques
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    Re: Avaya phones behind fortigate can't login to cloud PBX 2018/08/07 04:51:13 (permalink)
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    I'm replying myself with the fix for my case in case anyone is interested. Basically you have to remove both the ras and the h323 helpers
     
    This showed me the pointer:
    id=20085 trace_id=1730 func=__ip_session_run_tuple line=3241 msg="run helper-ras(dir=original)"
     
    config system session-helper
    delete 2 #h323
    delete 3 #ras
    After deleting those helpers, the phone could register without more issues
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    Iescudero
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    Re: Avaya phones behind fortigate can't login to cloud PBX 2018/08/07 05:12:07 (permalink)
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    Thank you aseques!!
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    ali.bal.tr
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    Re: Avaya phones behind fortigate can't login to cloud PBX 2019/04/15 00:47:45 (permalink)
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    Hi, You must remove SIP , H323 , RAS protocols on session helper.
     
    https://help.fortinet.com/fos50hlp/52data/Content/FortiOS/fortigate-system-administration-52/Session%20Helpers/session_helpers.htm#H.323
     
    Best regards,
    Ali Bal
    #4
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