Fortirecorder viewer user

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AtSide
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2018/05/09 05:52:22 (permalink)
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Fortirecorder viewer user

To whom it may concern,
 
I am meeting a problem with the user’s access rights.
 
In fact, I have a Fortirecorder 100D with 5 forticams (4 x FD40 and 1 FD20).
The problem is that the « Viewer User » does not see anything which is absurds for a user identified as « viewer user».
On Firefox / Chrome, it is a blank (empty) web page and the user sees a « black screen » with the loading circle on IE and Edge.
Moreover, it does not display the recording video : if we are connected as « Monitor => Video Monitor », we can watch the recording videos.
I have created a new « viewer user » (which is called ViewerBis) with read&write access in the « camera view » and also in « camera configuration » but it does not change anything. It does not work.
When I use those users (Viewer and ViewerBis) on a mobile I can watch 5 cameras and their records.
I do not understand the problem, can you please contact me to solve it ?
The computers are on Windows 64bit flash + java 32&64.  
Thank you in advance.
 
post edited by AtSide - 2018/05/13 23:56:19

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1 Reply Related Threads

    AtSide
    New Member
    • Total Posts : 3
    • Scores: 0
    • Reward points: 0
    • Joined: 2018/05/09 02:03:03
    • Status: offline
    Re: Fortirecorder viewer user 2018/05/16 07:54:12 (permalink)
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    What an active community well I will create a ticket :)
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