Helpful ReplyHot!Forticlient VPN on Android 8 not working

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skyllas
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2018/03/16 06:04:51 (permalink)
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Forticlient VPN on Android 8 not working

Hello
 
I am having a Samsung Galaxy S9+ with Android 8 and FortiClient VPN app is not working properly. Immediately after connecting I get disconnected again. On other phones it is working fine. Do any others have problems with Android 8, or have a solution for my problem?
 
thx for help! 
#1
Itguy
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Re: Forticlient VPN on Android 8 not working 2018/03/19 18:17:09 (permalink)
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Given the poor usability and stability of Android FortiClient, I doubt they will fix it anytime soon.
#2
asikurt66
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Re: Forticlient VPN on Android 8 not working 2018/03/20 11:56:10 (permalink) ☄ Helpfulby skyllas 2018/03/22 09:06:40
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my phone samsung galaxy s9 plus got the same problem bendede fix it as soon as the following problem
post edited by Admin_FTNT - 2018/03/31 22:05:29
#3
xis_one
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Re: Forticlient VPN on Android 8 not working 2018/03/31 16:03:52 (permalink)
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Any news on this?
#4
skyllas
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Re: Forticlient VPN on Android 8 not working 2018/04/03 03:26:19 (permalink)
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still not working. Very disappointing support from fortinet on this. also a various reviews in play store about this issue  
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Kenundrum
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Re: Forticlient VPN on Android 8 not working 2018/04/03 06:30:25 (permalink)
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Which type of vpn are you using? IPsec or SSLVPN? I have a galaxy S8 with android 8 and i have no problems with vpn.

NSE4
Some FGT500Es, 500Ds, 60Ds at work
FWF60E, FWF80CM at home
#6
nickel
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Re: Forticlient VPN on Android 8 not working 2018/04/03 07:43:19 (permalink)
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Hey Guys,
 
i'm using a S7 edge with Android 7.0 and FortiClient SSLVPN without any issues. Same client and same config on S9+ with Android 8.0 is the same as skyllas. Shortly after connecting successfully you got disconnected. The firewall-logs shows, that the tunnel is up without any issues and shutting down only seconds after.
 
Kind regards,
 
nickel
#7
skyllas
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Re: Forticlient VPN on Android 8 not working 2018/04/03 08:02:24 (permalink)
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also using SSL, and since the S9+ with Android 8.0 I have the issues. the exact same SSLVPN configuration worked on other phones before 
#8
ikoimecs
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Re: Forticlient VPN on Android 8 not working 2018/04/04 02:42:31 (permalink)
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Hi,
 
Have you guys read this?
 
FortiClient 5.4.0 (Android) Release Notes:
https://docs.fortinet.com/d/forticlient-5.4.0-android-release-notes
 
Android 8 officially is not supported, yet.
 
Best Regards,
ikoimecs
 
post edited by ikoimecs - 2018/04/04 03:05:32
#9
nickel
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Re: Forticlient VPN on Android 8 not working 2018/04/04 02:56:27 (permalink)
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Hey,
 
ok... Oreo is not mentioned in the release notes but:
 
They are fixing issues with crashes in "Oreo" in the last version:

And the current Version is 5.4.2 and not 5.4.0.
 
Regards,
 
nickel
#10
nshawky
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Re: Forticlient VPN on Android 8 not working 2018/04/04 05:23:54 (permalink)
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Any update regarding this issue?
i have the same issue with my Samsung Galaxy S9+ with Android 8.0.0
I tried the samsung Galaxy S8 with Android 8.0.0 and it works fine.
#11
lacoh
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Re: Forticlient VPN on Android 8 not working 2018/04/24 05:29:31 (permalink)
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I have same problem. Not working on Samsung Galaxy S9, S9+. On S8 with Android 8.0 works. I'am using SSL.
Please repair it, it's very important for us!
It's here over month, still nothing from Fortinet?
#12
nickel
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Re: Forticlient VPN on Android 8 not working 2018/04/27 06:44:20 (permalink)
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I'm a bit confused that it's working on S8 with Oreo but not on S9 with Oreo?! Where is the difference?
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pascalmic
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Re: Forticlient VPN on Android 8 not working 2018/04/28 16:06:00 (permalink)
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I have the same issue on a s9 whereas it works fine on a s8. This is ridiculous!
post edited by pascalmic - 2018/05/02 03:22:06
#14
Kenundrum
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Re: Forticlient VPN on Android 8 not working 2018/05/07 07:30:20 (permalink)
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Yesterday, I received an update for my S8. Android is still version 8.0.0, but the Samsung build number ends in CRD4. Now forticlient is broken.

NSE4
Some FGT500Es, 500Ds, 60Ds at work
FWF60E, FWF80CM at home
#15
pascalmic
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Re: Forticlient VPN on Android 8 not working 2018/05/08 08:13:38 (permalink)
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Kenundrum
Yesterday, I received an update for my S8. Android is still version 8.0.0, but the Samsung build number ends in CRD4. Now forticlient is broken.



This is terrible news :( 
I was actually hoping that CRD4 would fix the issue on the S9, not break the S8 also.
Has anyone tried to contact Samsung also ?
I fear that both companies will play ping-pong with us on that one.
That's if they actually planned on answering us at all... 
 
A not happy customer!
#16
morleyc
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Re: Forticlient VPN on Android 8 not working 2018/05/11 01:28:36 (permalink)
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Same with me, S9+ with known working credentials (workstation does not disconnect), logged in OK disconnects are a few seconds.
 
Any ideas? I have the firewall product under support, can i open a support case for this?
#17
johannes2912
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Re: Forticlient VPN on Android 8 not working 2018/05/18 01:55:50 (permalink)
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Has anyone found a solution yet? Does ist work when you IPsec instead of SSL-VPN?
Fortinet please Fix this. Our Management has always the latest Phones and now i have to tell them that the new Firewalls are not working for them on their new phones. They will not be happy.
#18
morleyc
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Re: Forticlient VPN on Android 8 not working 2018/06/01 00:59:45 (permalink)
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Upgraded to fortios 6, and upgraded Samsung s9+ to latest released update... still the same issue as before.

Left a review along with many others on the app store.

So fortinet not care or not read these forums?

If I raise a tac case what is the chance it will be fobbed off as my phone (which yes it could he an android issue I appreciate) I just need a definitive answer.

Vpn works fine on windows without any issue
#19
pablitobin
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Re: Forticlient VPN on Android 8 not working 2018/06/01 09:04:48 (permalink) ☄ Helpfulby hrubas75 2018/06/15 00:56:10
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Guys, 
 
There is a new forticlient version. I have it. It will be release in summer.
FortiClient-v500-build0177-release.apk
I cant upload here. If someone need it, just ask me and i can send it by email.  13Mb.
 
#20
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