Helpful ReplyHot!FCHelper64.exe

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Natascha De Craene
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2018/01/08 02:43:06 (permalink)
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FCHelper64.exe

Hello,
We recently implemented the Forticlient with anti-virus and webfilter.
I know see the System Event log full of errors of FCHelper64.exe, on all client pcs.
It appears about every 5 minutes.
Any idea?
 
Version installed 5.6.3.1130
 
Regards,
Natascha
 

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#1
Markus
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Re: FCHelper64.exe 2018/01/22 02:10:15 (permalink)
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Same here (FC 5.6.4)
Did you find anything about this error?
Best,
Markus
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rob
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Re: FCHelper64.exe 2018/01/31 11:28:05 (permalink)
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I too am getting this on multiple machines almost every minute in some cases several times a minute.
 
Using 5.6.4.1131
 
Unable to start a DCOM Server: {F9896E81-E0D8-4CDD-B297-D7541A8EED1A}. The error:
"740"
Happened while starting this command:
"C:\Program Files (x86)\Fortinet\FortiClient\FCHelper64.exe" -Embedding
 
#3
Selective
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Re: FCHelper64.exe 2018/01/31 12:32:14 (permalink) ☄ Helpfulby Markus 2018/02/01 00:42:20
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This DCOM issue is fixed in FortiClient 5.6.5
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rob
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Re: FCHelper64.exe 2018/02/05 07:44:40 (permalink)
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Still happening in 5.6.5.1150 - 2/5/18
 
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Markus
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Re: FCHelper64.exe 2018/02/11 21:00:16 (permalink)
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After complete removal and re-installation it's gone - strange
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rob
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Re: FCHelper64.exe 2018/02/12 05:38:11 (permalink)
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I removed it completely and reinstalled it this morning and still get the same results. - 5.6.5.1150
 

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colin30
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Re: FCHelper64.exe 2018/02/27 13:04:01 (permalink)
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If you get the answer tell me pls, since I'm interested in the same!
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alexlaza
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Re: FCHelper64.exe 2018/03/02 07:42:21 (permalink)
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I get the same error only on few PCs. I reinstall it completly but it doesn`t work ... Does anybody had a solution ?
 
Kind regards
#9
rob
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Re: FCHelper64.exe 2018/04/05 08:34:34 (permalink)
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Same deal here still. Generates roughly 1k entries in Event Viewer a day.
On version 5.6.6.1167 (most recent version at time of post)
#10
Joakim Nordin
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Re: FCHelper64.exe 2018/05/04 02:06:10 (permalink)
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Same for me. Also using version 5.6.6. 1167
Tried uninstalling and then reinstalling.
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RobertWebb
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Re: FCHelper64.exe 2018/06/08 05:01:27 (permalink)
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So from what I have seen is that a dcom error has to do with the program need elevated privileges to run. In this case it makes sense as the FortiClient isn't fully accessible from a normal user account. In order to get to all of the FC confguration you have to run it as an administrator so my theory is that this is happening becasue of that, especially when you have UAC enabled.
 
How to fix it? I have no idea. Honestly I think it is poor design on Fortinet's part. 
#12
Hub
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Re: FCHelper64.exe 2018/06/21 05:26:34 (permalink)
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Hi all,
Same issue here.
Any fix from Fortiner would be very appreciated.
 
Does anyone tryed to uninstall some recent Windows updates ?
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leo321
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Re: FCHelper64.exe 2018/07/12 13:53:08 (permalink)
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Seems confusing. 
post edited by leo321 - 2018/07/12 15:09:16
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