Full disclosure, I am am a FTNT employee and PM for FortiMail. Lets tackle some of theses Q's in order: Why FortiMail vs FortiGate
FortiGate implements FortiGuard AntiSpam techniques which are powerful, with a "good" catch rate / low false positive rate. Its limitations are that there are no dynamic outbreak detection methods supported, no quarantine, discard/tag are the only supported actions. FortiMail
FortiMail supports multi layer spam protection including:
Outbreak Protection, Behavioral Analysis, SPF, DMARC & DKIM support, greylisting, Dynamic Heuristics, Full URI category scanning, FortiSandbox Integration (store and forward) and image analysis features that are not available on the FortiGate platform. It also supports full Mail Transfer Agent (MTA) features and can perform user-based antispam rules. In summary, if you want the highest possible accuracy and control in detecting spam then you want a FortiMail system.
This is bourne out by our top of the pack placings in independent VBSPAM
(99.999% catch rate, 0% FP), ICSA
testing and IDC
We are happy to offer a trial for our cloud service, please reach out to your Fortinet account manager or reseller and we can get this set this up right away!
>FTNT has up its game with support specialist, but I found the FTNT partners seems to be way better >knowledgeable than FTNT 1st level support. Fortinet NSE training
is used to empower our partners so this is exactly how it should be and why we give trained highly trained/certified FTNT partners the ability to bypass 1st level support through the pin code scheme. However, in the last month we have taken feedback on board and reworked our support structure for Enhanced Tech products including FortiMail so that they are rerouted much sooner to the specialist team members in dedicated ET TACs. You should see a dramatic improvement for all ET products based on these changes.