Hot!my 1500D silently freeze

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edoutreleau
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2017/10/18 05:29:20 (permalink)
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my 1500D silently freeze

Hi 
 
i m using a cluster of 1500D running 5.2.11
and from time to time one member silently crash
there s nothing on the console , nothing in the log.
the only way to get it back to life is to pull off power cord.
 
when it reboot i got a mesage that i need to make a fsck but nothing else.
 
The only log i got is from the partner in the cluster who said that his companion is not there anymore. 
 
Oct 13 13:55:04 cns-fw date=2017-10-13 time=13:55:04 devname=fw-G1 devid=FG1K5D3I15803586 logid=0108037901 type=event subtype=ha level=critical vd="root" logdesc="Heartbeat device interface
down" msg="Heartbeat device(interface) down" ha_role=slave hbdn_reason="neighbor-info-lost" devintfname="port40"
Oct 13 13:55:04 cns-fw date=2017-10-13 time=13:55:03 devname=fw-G1 devid=FG1K5D3I15803586 logid=0108037893 type=event subtype=ha level=critical vd="root" logdesc="Virtual cluster member dead
" msg="Virtual cluster detected member dead" vcluster=1 ha_group=100 sn="FG1K5D3I15803589"
Oct 13 13:55:04 cns-fw date=2017-10-13 time=13:55:03 devname=fw-G1 devid=FG1K5D3I15803586 logid=0108037893 type=event subtype=ha level=critical vd="root" logdesc="Virtual cluster member dead
" msg="Virtual cluster detected member dead" vcluster=2 ha_group=100 sn="FG1K5D3I15803589"
Oct 13 13:55:04 cns-fw date=2017-10-13 time=13:55:04 devname=fw-G1 devid=FG1K5D3I15803586 logid=0108037901 type=event subtype=ha level=critical vd="root" logdesc="Heartbeat device interface
down" msg="Heartbeat device(interface) down" ha_role=master hbdn_reason="neighbor-info-lost" devintfname="mgmt1"
Oct 13 13:55:04 cns-fw date=2017-10-13 time=13:55:04 devname=fw-G1 devid=FG1K5D3I15803586 logid=0108037901 type=event subtype=ha level=critical vd="root" logdesc="Heartbeat device interface
down" msg="Heartbeat device(interface) down" ha_role=master hbdn_reason="neighbor-info-lost" devintfname="mgmt2"
Oct 13 13:55:06 cns-fw date=2017-10-13 time=13:55:06 devname=fw-G1 devid=FG1K5D3I15803586 logid=0108037892 type=event subtype=ha level=notice vd="root" logdesc="Virtual cluster member state
moved" msg="Virtual cluster's member state moved" ha_role=master vcluster=1 vcluster_state=work vcluster_member=0 hostname="fw-G1" sn="FG1K5D3I15803586"
Oct 13 13:55:06 cns-fw date=2017-10-13 time=13:55:06 devname=fw-G1 devid=FG1K5D3I15803586 logid=0108037892 type=event subtype=ha level=notice vd="root" logdesc="Virtual cluster member state
moved" msg="Virtual cluster's member state moved" ha_role=master vcluster=2 vcluster_state=work vcluster_member=0 hostname="fw-G1" sn="FG1K5D3I15803586"
 
the fortigate support is really of no use 
 
how can i investigate on this problem? 
#1

9 Replies Related Threads

    Toshi Esumi
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    Re: my 1500D silently freeze 2017/10/18 08:48:55 (permalink)
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    I don't remember well because it was long time ago when we were running our 1500D clusters with 5.2.x and experienced similar issue. It happens only to slave/passive units and we dealt with Fortinet TAC quite some time and they eventually put a patch on the OS.
    I recommend you open a case with Fortinet TAC. It's probably specific to your HA setting.
    #2
    edoutreleau
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    Re: my 1500D silently freeze 2017/10/19 01:12:28 (permalink)
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    Thanks for your answer
     
    I will do that 
    #3
    Toshi Esumi
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    Re: my 1500D silently freeze 2017/10/19 08:35:05 (permalink)
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    Be patient until get it escalated up to Level 2 or 3. The solution might be only available on 5.4.x or 5.6.x though.
    #4
    ede_pfau
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    Re: my 1500D silently freeze 2017/10/19 14:29:01 (permalink)
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    It looks like there was an issue with the 1500D in FOS v5.2 with a crashing daemon process. Customer support had a patch but the issue resurfaced in v5.4, 5.4.1, 5.6 and 5.6.1 according to this thread: https://forum.fortinet.com/tm.aspx?m=118706
     

    Ede

    " Kernel panic: Aiee, killing interrupt handler!"
    #5
    jhouvenaghel_FTNT
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    Re: my 1500D silently freeze 2017/10/23 01:56:32 (permalink)
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    Hello,
     
    You may look at CSB-170130-1 (FortiGate 1500D SSD Sleep mode)
     
    #6
    pat.wei
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    Re: my 1500D silently freeze 2017/10/23 04:57:41 (permalink)
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    Just out of curiosity, what OS are you running your 1500D now?
     
    We still have one cluster on 5.2.9 and the rest is on 5.4.5.
    #7
    edoutreleau
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    Re: my 1500D silently freeze 2017/11/06 01:57:28 (permalink)
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    we re running 5.2.11
    #8
    jhouvenaghel_FTNT
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    Re: my 1500D silently freeze 2017/11/06 02:14:51 (permalink)
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    Hello,
     
    If you don't see anything in the comlog (check it is enabled), if you run 5.2.11, and as it looks like this unit is the slave then you may have a hardware issue
    #9
    Armando Gomez Barrios
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    Re: my 1500D silently freeze 2019/09/18 12:40:59 (permalink)
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    I have the same problem with fortigate 1000D,
     
    any idea how to solve it
     
    Regards
    #10
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