Hot!FortiManager: Unable to add firewall to FortiManager (data not exist)

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sridharsre
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2017/06/18 23:51:30 (permalink) FortiManager
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FortiManager: Unable to add firewall to FortiManager (data not exist)

Hi All,
 
While trying to import the firewall to FortiManager, getting an error "Data not exist"  while retrieving configuration.
 
FortiManager Version:5.4.2 GA
FortiGate firewall: v5.2.4,build688 (GA)
 
Please refer the screenshot attached.
 
Please help me on this.
 
Regards,
Sridhar 

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scao_FTNT
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Re: FortiManager: Unable to add firewall to FortiManager (data not exist) 2017/06/19 09:12:48 (permalink)
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please go to System Settings - Task Monitor, and check for that task entry history, see if there has error details
 
Thanks
 
Simon
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sridharsre
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Re: FortiManager: Unable to add firewall to FortiManager (data not exist) 2017/06/19 23:00:20 (permalink)
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Thanks a lot Simon.
 
Since fortimanager was upgraded to 5.4.2, it does not show this kind of error while importing the policy, previously it was detailed in the Import wizard itself. 
 
Thanks again for the input.
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atrifi
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Re: FortiManager: Unable to add firewall to FortiManager (data not exist) 2018/09/29 11:21:25 (permalink)
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Hello EveryBody,
I had this issue and i found a solution,after downgrading the fortios there is some corruption on the db structure,
so the solution after downgrading you must factory reset the fortigate and then you can add the FGT to Fortimanager
 
 
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brazz_FTNT
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Re: FortiManager: Unable to add firewall to FortiManager (data not exist) 2018/09/29 16:02:07 (permalink)
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Hello, 
 
Please run below commands on your FGT
 
  • get system status
  • config system central-management
    get

Please run these on your FMG
  • get system status
  • diagnose dvm device list 

+Also have you performed any downgrading on the FGT before?
+How FMG and FGT are connected ? via VPN ?
+Can you ping both parties ?
 
Cheers
 
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HaTiMuX
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Re: FortiManager: Unable to add firewall to FortiManager (data not exist) 2019/08/13 05:37:37 (permalink)
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Hello,
 
I had a similar issue and it was related to dnsfilter configuration.
I had the following error on Fortimanager: 
data not exist
reloadconffail 'datasrc invalid. object: dnsfilter profile ftgd-dns filters category 22. detail: 90. solution: data not exist
You can find the details of the error on the task monitor.
 
Since we were not using dns filter, I have purged the configuration on the fortigate:
# config dnsfilter profile
# purge
 
Then the import on Fortimanager worked fine.
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