Re: Fortigate 90e removed
Customer Support Bulletin CSB-170207-1
Clock Signal Degrades Over Time
Subject: Clock Signal Degrades Over Time
Product: FortiGate 90E, FortiGate 91E, and FortiHypervisor 90E
FortiGate devices, whereby the clock signal may degrade over time. This can lead to system boot failure or operating errors. Devices which use these components have an increased possibility of needing replacement after about 3 years.
Possibly Affected Products:
In certain instances this component may affect the earliest deliveries of the following products with the specific part number AND rework (EX4893-xx) not yet applied:
FortiGates 90E: P19061-03
FortiGate 91E: P19071-03
FortiHypervisor 90E: P19078-03 *
(* Correction of part number as hightlighted. It was P19079-03 in the 2017-02-08 release.)
A unit with the above mentioned part number with rework EX4893-xx label is NOT affected.
To verify the part number and work label:
(1) Part number can be can be identified by issuing “get sys status” command:
FGT90E4Q16000020 # get sys status
Version: FortiGate-90E v5.4.1,build5461,160627 (GA)
System Part-Number: P19061-03
(2) A rework label with rework number (EX4893-xx), if applied, can be seen in the bottom of the unit alongside of the big Fortinet product sticker with model, serial number, and other pertinent information about the unit.
Immediate replacement is not necessary, however Fortinet stands by its commitments in all active support agreements; wherever there is a covered issue related to continued operation of these units based on the above, we will work with our supported customers to plan appropriate remedial measures and an appropriate path forward.