Hot!FortiClient BSOD on Server 2012 R2

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PlowmanG
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2017/04/12 01:47:17 (permalink)
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FortiClient BSOD on Server 2012 R2

We have installed FortiClient 5.4.3 on a Hyper-V host (VPN only) for purposes of backing it up remotely, but a few minutes after connecting a critical error occurs and the server reboots. We tried an earlier version 5.2.5 but the same thing occurs.
 
We have looks at the minidump which shows (attached)
 
DRIVER_IRQL_NOT_LESS_OR_EQUAL
fortips.sys
 
So it's definitely the client at fault here. I have opened a ticket with Fortinet but am yet to get a response.
 
Has anyone seen these kind of symptoms before?
 
The server is a Dell Poweredge R630 with nothing installed other than Dells Server Administrator and the Hyper-V role. The NIC's are Broadcom NetXtreme.
 
Obviously this is a production server so any maintenance needs to be scheduled, we can't afford any more unexpected reboots! :)
 
Thanks,
 
 
 

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#1

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    PlowmanG
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    Re: FortiClient BSOD on Server 2012 R2 2017/04/12 05:22:13 (permalink)
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    Update from Fortinet:
     
    Thank you for contacting Fortinet Technical Support. 
    We have a similar issue reported to Engineering with BUG ID: 399990. 
    I will verify this issue with Engineering and let you know their feedback. 
    For now, I will move the ticket to Pendbugfix status. 
     
    Does anyone have more info on this BUG ID?
     
    Thanks,
    #2
    PlowmanG
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    Re: FortiClient BSOD on Server 2012 R2 2017/04/13 04:42:37 (permalink)
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    Fortinet have supplied a replacement fortips.sys file which seems to have done the trick.
    #3
    Michael_DE
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    Re: FortiClient BSOD on Server 2012 R2 2018/12/05 02:59:38 (permalink)
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    Where can i get this file ?
    #4
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