Hot!Webpage content doesn't display correctly

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anru
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2015/12/16 03:52:48 (permalink)
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Webpage content doesn't display correctly

I have a big problem with my FG-500D (v5.2.4): hosts of the LAN don't load correctly some websites and the page content doesn't display correctly. I tried to disable webfiltering, IPS, AV and AppControl on the policy with no success and I verified that the problem is not depending on type of browser used.
The website shows only some images and it loads very slowly.
Anyone can help me to solve it? Thanks.
 
 
#1

10 Replies Related Threads

    Nishad
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    Re: Webpage content doesn't display correctly 2016/01/13 07:03:28 (permalink)
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    Hi,
     
    kindly add css support sites to your web-filter policy.
    #2
    anru
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    Re: Webpage content doesn't display correctly 2016/01/15 04:06:07 (permalink)
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    And how can I add it?
     
    Thx.
    #3
    Nishad
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    Re: Webpage content doesn't display correctly 2016/01/15 04:15:36 (permalink)
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    Hi,
     
    Open perticular website in browser. Right click on anywhere on web page -> Click on View page source or press Ctrl+U.
    Then you will get the source code of web. Then press Ctrl+F and search for .css
    for ex: 
    http://images.apple.com/v/start-something-new/b/built/styles/ssn.built.css this is the css support site for apple. Just copy http://images.apple.com and add this to your web filter policy.
    #4
    anru
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    Re: Webpage content doesn't display correctly 2016/01/15 04:41:53 (permalink)
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    Ok, but the problem regarding several websites...
    #5
    Nishad
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    Re: Webpage content doesn't display correctly 2016/01/15 04:49:07 (permalink)
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    Hi,
     
    Try to add websites with * in wildcard  & Exempt.
     
    ex. google.com*
     
    It look like your web filter block the .css support sites for root website.
    #6
    localhost
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    Re: Webpage content doesn't display correctly 2016/01/15 08:13:04 (permalink)
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    So you disabled the web- and applicationfilter on the policy and still have the same issue?
     
    If the problem still exist with just a simple NAT rule with no security profiles enabled, it looks to more like a WAN connection issue.
    Maybe a wrong MTU setting? IPv4/IPv6 Dual-Stack issue? DNS problems? Duplex Issue? Could be various things.
     
    Try using the F12 Developer mode in Internet Explorer. Under the network tab, you can see how long it took to download an object and if it was successful or not.
     
    #7
    Ali_Jassim
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    Re: Webpage content doesn't display correctly 2016/01/15 11:42:37 (permalink)
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    Hi, To make sure the problem not from fortigate , connect your laptop dirctory to ISP link and then try to browse website if you see all website working fine then . the problem with fortigate , try to disable webfilter and see what happened 
    #8
    anru
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    Re: Webpage content doesn't display correctly 2016/01/18 00:13:43 (permalink)
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    I did it and connection is OK when I bypass FG and go directly through ISP. I have already tested connection by FG disabling all policies and filters, but the problem has come back again!
    #9
    Ali_Jassim
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    Re: Webpage content doesn't display correctly 2016/01/18 00:31:22 (permalink)
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    Hmmm. It seems the problem from FG. Create new policy without any web filter allow all then test, if same the results pages not displayed correctly then!  that mean definitely the problem from Your FG, You must open ticket with Support 
    http://support.fortinet.com/
     
    Yours Sincerely
     
    #10
    oyebos
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    Re: Webpage content doesn't display correctly 2019/03/13 13:13:18 (permalink)
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    Hello. I a new user on the fortigate and the issue my issue is very similar, and it seems this problem has been on for a while. My challenge occurs when the users connects via SSLVPN, but it opens well, when it is access over the internet. Please, did anyone get this problem resolve even after opening a support ticket with fortigate.
    Just to add, the host server is behind the fortigate so the server is access through the fortigate.
    Thank you.
    #11
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