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Suandi
New Contributor

Fortiguard (NGFW) not working properly

Hii All, Need your help please.

I have 2 fortigate 1000c on HA active-active mode, 2 forticare 24x7 (FC-10-01003-247-02-DD) and 2 fortiguard NGFW service (FC-10-01003-108-02-DD). I've been register it on www.support.fortigate.com .

It’s work properly for forticare Support Contract 24x7 (FC-10-01003-247-02-DD)

 

But I have problem with Fortiguard Service NGFW  (FC-10-01003-108-02-DD) licence.

On my secondary (slave) it’s work fine. But on my primary I can’t get connection on Antivirus and Webfiltering Database

 

On my Fortiguard Service antivirus, Email Filtering, and  Web Filtering not update,

I think the problem is about port of AV and Web Filtering Database but I’ve check on

 System > Config > Fortiguard, Web Filtering and Email Filtering Options … I test both of port (53 and 8888) and result is “This unit does not have a valid license”

 

 

How can I solve this problem ?

 

 

1 Solution
Dave_Hall
Honored Contributor

Your screenshot shows a standard warranty; I think it should says something like Bundled warranty.  Click on the Entitlement link to see what your fgt(s) are actually "signed up" for.  If you think there is a mistake, contact your Fortinet vendor/partner about "correcting" it.

 

NSE4/FMG-VM64/FortiAnalyzer-VM/6.0 (FWF30E/FW92D/FGT200D/FGT101E/FGT81E)/ FAP220B/221C

View solution in original post

NSE4/FMG-VM64/FortiAnalyzer-VM/6.0 (FWF30E/FW92D/FGT200D/FGT101E/FGT81E)/ FAP220B/221C
2 REPLIES 2
Dave_Hall
Honored Contributor

Your screenshot shows a standard warranty; I think it should says something like Bundled warranty.  Click on the Entitlement link to see what your fgt(s) are actually "signed up" for.  If you think there is a mistake, contact your Fortinet vendor/partner about "correcting" it.

 

NSE4/FMG-VM64/FortiAnalyzer-VM/6.0 (FWF30E/FW92D/FGT200D/FGT101E/FGT81E)/ FAP220B/221C

NSE4/FMG-VM64/FortiAnalyzer-VM/6.0 (FWF30E/FW92D/FGT200D/FGT101E/FGT81E)/ FAP220B/221C
Suandi

Thanks for your reply.

 

I guest it's a dumb question

I've check it. My licence is just standart license for NGFW, it's only support for IPS and Application Control.

 

I think, I must contact the fortinet fendor for another service.

 

Thanks

 

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