AnsweredHot!How do I turn off web filtering?

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hboswell
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2015/03/04 12:24:52 (permalink)
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How do I turn off web filtering?

Actually, I don't understand why we have webfiltering - we aren't subscribed to it, and under the Web Filter Profile, Enable Web Site Filter is not checked.  But we are being filtered, and the filter is too aggressive - it blocks sites that are quite legitimate.  So, how do I disable this?
 
Thanks,
Harry
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Bromont_FTNT
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Re: How do I turn off web filtering? 2015/03/04 12:38:53 (permalink)
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Can you post a screenshot of your blocked page message?
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hboswell
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Re: How do I turn off web filtering? 2015/03/04 12:43:21 (permalink)
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(deleted)
post edited by hboswell - 2015/03/04 12:46:59
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hboswell
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Re: How do I turn off web filtering? 2015/03/04 12:45:10 (permalink)
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well, that was ugly, I'd delete it if I could see a way to do it.  I'll attach the image

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Bromont_FTNT
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Re: How do I turn off web filtering? 2015/03/04 12:48:37 (permalink)
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Yeah, that's definitely the Fortiguard web filtering.... you should be able to disable the web filter profile in your firewall policy.
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hboswell
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Re: How do I turn off web filtering? 2015/03/04 12:52:07 (permalink)
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But where?  I see nothing under the Firewall tab;  the only place I see it is under the Security Profile tab.  his is a Fortigate 30D router running v5.0,build3608.
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hboswell
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Re: How do I turn off web filtering? 2015/03/04 12:55:46 (permalink)
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OK, I found a setting under the lan-wan Firewall policy and unchecked.  Do I need to cycle the router to make that take effect?
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Bromont_FTNT
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Re: How do I turn off web filtering? 2015/03/04 13:11:32 (permalink)
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No need to cycle... it'll take effect right away when you apply
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hboswell
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Re: How do I turn off web filtering? 2015/03/04 13:13:40 (permalink)
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It's still blocking
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Bromont_FTNT
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Re: How do I turn off web filtering? 2015/03/04 13:15:39 (permalink)
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after unchecking the webfilter profile you clicked "ok" at the bottom?
 
 
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hboswell
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Re: How do I turn off web filtering? 2015/03/04 13:19:20 (permalink)
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Yep - when I look at that policy now, Web Filter is unchecked. 

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ede_pfau
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Re: How do I turn off web filtering? 2015/03/05 01:12:52 (permalink) ☄ Helpfulby hboswell 2015/03/06 08:26:44
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I'm a  bit confused about your screenshot showing the replacement message. It says "FortiClient".
Do you get blocked webpages on any PC on your network, with a replacement message from your Fortigate?
 
And yes, I would reboot the FGT. This is the tinyest model, and it would not hurt to do so.
 
And while you're at it, upgrade to the latest stable patch in FortiOS v5.0, which should be 5.0.9 b292 now. I see you haven't touched the firmware since delivery.

Ede

" Kernel panic: Aiee, killing interrupt handler!"
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vmartin_FTNT
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Re: How do I turn off web filtering? 2015/03/06 08:08:34 (permalink) ☼ Best Answerby hboswell 2015/03/06 08:26:37
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It looks to me like it is FortiClient that is blocking you web pages, not the FortiGate, since blocked messages from a FortiGate typically say FortiGuard Web Filtering at the top (as seen below). If this is the case, you'll need to go into FortiClient to turn off web filtering.
 
 

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Technical Writer, FortiOS
Let me know if there's anything you want to see added to the FortiGate Cookbook.
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hboswell
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Re: How do I turn off web filtering? 2015/03/06 08:19:51 (permalink)
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Would Forticlient be active when it isn't running? I'm not connecting via VPN, just on the network.
 
Harry
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hboswell
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Re: How do I turn off web filtering? 2015/03/06 08:26:12 (permalink)
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Well, it was Forticlient - the Parental Control was enabled.  I had no idea that was active all the time.  Thanks for the solution!
 
Harry
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vmartin_FTNT
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Re: How do I turn off web filtering? 2015/03/06 08:30:24 (permalink)
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Edit: We were posting at the same time, apparently. Anyway, I'm glad I could help!
 
For anyone else who is interested, to turn off web filtering, open FortiClient, then select the lock at the bottom left corner. You can then go into Web Security and disable web filtering. 
post edited by vmartin_FTNT - 2015/03/06 08:32:00

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Let me know if there's anything you want to see added to the FortiGate Cookbook.
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CEonFN
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Re: How do I turn off web filtering? 2017/12/19 16:36:10 (permalink)
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Hi,
 
I'm trying to access industry websites for real estate companies and they're being blocked by Forticlient. I've just installed it and am using my personal computer.
 
I've disabled web security but it is still blocking me from accessing these websites. What's happening and how do I stop this?
 
Thanks,
C
 
 


 
 

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#17
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