Web Page Blocked Message

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jaym222
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2014/01/27 10:40:12 (permalink)
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Web Page Blocked Message

Hello

I was notified this morning that there was a certain website that could no longer be accessed and a screenshot sent by a user showed this message:

Web Page Blocked

An error occurred while trying to rate the website using the webfiltering service.

Web filter service error: no correct Fortiguard information


To resolve the issue, I disabled UTM completely on the FW policy associated to the website. But I have no idea what would have triggered this problem. Any insight would be appreciated.

Thanks
#1

4 Replies Related Threads

    Bromont_FTNT
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    RE: Web Page Blocked Message 2014/01/27 13:00:06 (permalink)
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    Websites will be blocked if the Fortigate doesn' t receive a proper rating from the Fortiguard servers. A workaround would be to enable " Allow Websites When a Rating Error Occurs" in the Webfilter profile until you can figure out what the connectivity issue with Fortiguard is.
    #2
    pcraponi
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    RE: Web Page Blocked Message 2014/01/28 04:24:06 (permalink)
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    Check if your license expired or go to Fortiguard menu and click on " Test Availability" menu inside Web Filtering and Email Filtering Options section...

    Check if DNS configuration and date/time of Fortigate are ok too...


    Regards,
    Paulo Raponi
    #3
    jaym222
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    RE: Web Page Blocked Message 2014/01/28 13:58:25 (permalink)
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    Thanks for the feedback. I immediately enabled the workaround to prevent any other similar issues. I did ' Test Availability' and was able to reach the server. There are no licenses expired. They all expire in Oct. 2014. The DNS is fine but the time was off by a couple hours. I would imagine it has been for a while.
    #4
    sepulvev
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    Re: Web Page Blocked Message 2015/07/02 14:34:21 (permalink)
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    To fix this issue....

    Web Page Blocked

    An error occurred while trying to rate the website using the webfiltering service.

    Web filter service error: no correct FortiGuard information
     
    1. Logon to Firewall
    2.  Web Filtering and Email Filtering Options under config
    3. Place a check on the option for Use Alternate Port (8888)


    (FortiGuard services are reachable via ports 53 and 8888.)
    Use Alternate Port (8888)

    4. Apply
     
    NOTE: you are golden! @sepulvev
    #5
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