Web Page Blocked Message

[jaym222]

Hello I was notified this morning that there was a certain website that could no longer be accessed and a screenshot sent by a user showed this message: Web Page Blocked An error occurred while trying to rate the website using the webfiltering service. Web filter service error: no correct Fortiguard information To resolve the issue, I disabled UTM completely on the FW policy associated to the website. But I have no idea what would have triggered this problem. Any insight would be appreciated. Thanks

[Bromont_FTNT]

Websites will be blocked if the Fortigate doesn' t receive a proper rating from the Fortiguard servers. A workaround would be to enable " Allow Websites When a Rating Error Occurs" in the Webfilter profile until you can figure out what the connectivity issue with Fortiguard is.

[pcraponi]

Check if your license expired or go to Fortiguard menu and click on " Test Availability" menu inside Web Filtering and Email Filtering Options section... Check if DNS configuration and date/time of Fortigate are ok too... Regards, Paulo Raponi

[jaym222]

Thanks for the feedback. I immediately enabled the workaround to prevent any other similar issues. I did ' Test Availability' and was able to reach the server. There are no licenses expired. They all expire in Oct. 2014. The DNS is fine but the time was off by a couple hours. I would imagine it has been for a while.

[sepulvev]

To fix this issue....

Web Page Blocked

An error occurred while trying to rate the website using the webfiltering service. Web filter service error: no correct FortiGuard information

1. Logon to Firewall

2.  Web Filtering and Email Filtering Options under config

3. Place a check on the option for Use Alternate Port (8888)

(FortiGuard services are reachable via ports 53 and 8888.) Use Alternate Port (8888) 4. Apply

NOTE: you are golden! @sepulvev