Where to Get FortiAP and Fortigate Firmware Files for Upgrade

[sagvan]

Hello,

We have a Fortigate (100F) and multiple FortiAP (231F) access points. We recently ran into a problem. Almost all of our access points are working normally, but there is one that had slow Wi-Fi speeds. We tested the cable and the switch port, but it seemed they were not a problem. We tested another brand AP, and it had high speeds. With a reset, the FortiAP felt a bit different, but still has unstable speeds.

We wanted to upgrade the firmware of that particular FortiAP, but it seems it's hard to get the file. Can someone guide me for how to get the actual file as many tutorials just show me where I can upload the file on Fortigate without telling me where to get it.

Note: Its current version is 7.0

Thank you!
#FortiAP #Fortigate #Firmware-Upgrade

[AEK]

Hello Sagvan

Your equipment needs to have a valid support contract. If so, you can do it from FortiGate GUI or download directly from support.fortinet.com, with an account liked to that valid contract.

[sagvan]

But what about FortiAP firmware files? Can I get them on support.fortinet.com as well?

[AEK · Accepted solution]

Yes I confirm it is the same, you can download it from there if you have a valid support contract for your FortiAP.

[sagvan]

Thank you, and have a great day.