Unable to send FTM activation message to

[gvasquezn]

Hello

hope you can help me, i configure a smtp server with office 365 account. test was sent without any issue, but when i try to sent a fortitoken to any user it shown the mesage 

• Unable to send FTM activation message to "liniouser":

[anignan]

Can you try to resend the test email? May be O365 has blocked the email address

[anignan]

Are you using FortiToken or FortiToken cloud?

[gvasquezn]

It is solved now, it wasnt set as defaul sender the smtp service, i saved two times and didnt work, i uploaded to lastest version and it worked.

thank you Anignan for your replies.

[anignan]

Hi @gvasquezn 

Great i see by default it is using the local Mail Server..

[TuncayBAS]

It may be related to the certificate.

https://community.fortinet.com/t5/FortiAuthenticator/Technical-Tip-Configure-Microsoft-Office-365-SM...

[TuncayBAS]

You must also mark your Office365 definition as the default SMTP server.

[gvasquezn]

Hello

in fact both of your replies were right. it was my solution.

thank you!