FCHelper64.exe

Natascha_De_Craene · ‎01-08-2018

Hello,

We recently implemented the Forticlient with anti-virus and webfilter.

I know see the System Event log full of errors of FCHelper64.exe, on all client pcs.

It appears about every 5 minutes.

Any idea?

Version installed 5.6.3.1130

Regards,

Natascha

Carl_Wallmark · ‎01-31-2018

This DCOM issue is fixed in FortiClient 5.6.5

FCNSA, FCNSP
---
FortiGate 200A/B, 224B, 110C, 100A/D, 80C/CM/Voice, 60B/C/CX/D, 50B, 40C, 30B
FortiAnalyzer 100B, 100C
FortiMail 100,100C
FortiManager VM
FortiAuthenticator VM
FortiToken
FortiAP 220B/221B, 11C

View solution in original post

Joakim_Nordin · ‎05-04-2018

Same for me. Also using version 5.6.6. 1167

Tried uninstalling and then reinstalling.

RobertWebb · ‎06-08-2018

So from what I have seen is that a dcom error has to do with the program need elevated privileges to run. In this case it makes sense as the FortiClient isn't fully accessible from a normal user account. In order to get to all of the FC confguration you have to run it as an administrator so my theory is that this is happening becasue of that, especially when you have UAC enabled.

How to fix it? I have no idea. Honestly I think it is poor design on Fortinet's part.

Hub · ‎06-21-2018

Hi all,

Same issue here.

Any fix from Fortiner would be very appreciated.

Does anyone tryed to uninstall some recent Windows updates ?

leo321 · ‎07-12-2018

Seems confusing.

Hi, I'm in this forum for getting support against malware.